Agent/Lead Agent – Centralized Trucking

Department: Centralized Trucking

Position Reports To: Supervisor - Service Provider Management

Summary Description

Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight.

Responsibilities & Duties:

• Learn and apply Company’s Customer Service Standard to ensure that service quality can be up to company standard for both internal and external customers.
• Carry out and supervise the team for customer service, handle complaints from internal and external customers
• Assist Branch Transcon sales effort
• Contact, seek the certified trucking service provider and pick up, delivery services provider met company standard
• Perform periodical assessment for Service Providers to maintain and improve the quality of service
• Do customer service and customer assessment for Transcon’s operations
• Train, motivate and challenge to other staffs
• Update transportation regulation, and ensure safety policy.

• Graduated student from University/ College or equivalent combination of education and experience.
• Experiences in domestic transport and cross border
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.
• Willing to put extra hours, as required.
• Well-organized, innovative, self-motivated.
• Able to work in the team, under high pressure and tight deadline

Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.

We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

Behaviours:

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Package: Expeditors offers excellent benefits

• Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
• Annual Leave
• Health Plan: Medical Package
•  Accident Insurance
• Social, Health and Unemployment Insurance
• Mobile phone allowance, company car, Grab account,
• Training and Personnel Development Program

All your information will be kept confidential according to Company guidelines.