Senior Manager – Broker Admin Program

• Leadership & Team DevelopmentL Lead and support Broker Admin Managers and admins to do their best work. Create a positive, high-performing team culture with clear expectations, regular coaching, and ongoing development.
• Program & Stakeholder Management: Be the go-to leader for the Broker Admin Program, building strong relationships with brokers, franchisees, and internal teams. Gather feedback, solve issues, and keep stakeholders updated on progress and improvements.
• Operations & Service Delivery: Make sure admin support is delivered consistently and to a high standard across all teams. Oversee workflows, service levels, resourcing, and workload balancing to keep things running smoothly.
• Performance & Capability Building: Set clear goals and track team performance across quality, responsiveness, productivity, and satisfaction. Use insights and coaching to lift capability and address performance issues when needed.
• Process Improvement & Scaling: Look for ways to simplify and improve workflows, reduce manual effort, and create more consistency across the program. Identify opportunities for automation and smarter ways of working.
• Reporting & Insights: Track key metrics, share clear updates with leadership, and use data to guide decisions and improvements.
• Strategy & Growth: Help shape the future of the Broker Admin Program by improving the experience for brokers, increasing scalability, and supporting growth planning.

• Experience in senior operations, program, or service management (mortgage/finance preferred)
• Proven leadership of distributed or multi-site teams
• Strong performance management and coaching capability
• Experience improving customer satisfaction and retention outcomes
• Deep understanding of broker/admin workflows and loan processes
• Strong stakeholder management and communication skills
• Data-driven mindset with strong problem-solving ability
• Experience driving process improvement and change

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.