Passenger Services Duty Manager

Location:

Phoenix Sky Harbor International Airport

Pay Rate:

Salary - Salary Plan, 75,000.00 USD Annual

Work Shift:

Job Description

Passenger Services Duty Manager/Shift Manager

Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.

Responsibilities

• Deliver effective passenger services solutions to our customers

• Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements

• Address and resolve customer service issues in a timely manner with professionalism

• Review new airline and vendor contracts and provide feedback

• Meet with customers regularly to receive feedback and monitor satisfaction levels

• Build and maintain relationships with key stakeholders

• Manage safety and security procedures to comply with HHS operating standards

• Create a positive and inclusive work environment to lead and motivate team members

• Monitor and/or conduct required training of team members

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor 

• Decision Making: Ability to quickly make sound decisions and judgments 

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2 to 5 years of management experience

• Ability to work a flexible schedule that may include nights, weekends, and holidays

• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities

• Knowledge of applicable FAA and OSHA regulations

• Experience negotiating contracts

• Ability to work a flexible schedule that may include nights, weekends, and holidays

• Computer skills including word processing, spreadsheets, email, and ordering platforms

• Must be willing to relocate for promotion opportunities 

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee assistance program (EAP)

• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. 

Who is HHS

HHS Aviation is an industry-leading aviation services provider.  We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions.  We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.  

App-MGT

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Billing Identifier:

CC 3835 Salary