Financial Counsellor

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

As a Financial Counsellor, you will make a genuine difference in people’s lives. You will support individuals and families who are experiencing financial hardship, or who are working to prevent it, by walking alongside them during challenging times. You will provide compassionate, non-judgmental financial counselling, developing tailored, community member centred case plans that empower people to regain control of their finances.

About the role

Through practical guidance, advocacy and support, as a Financial Counsellor you will help alleviate immediate financial stress, build long-term financial resilience, and open pathways to improved wellbeing. Your work will not only ease financial hardship, but also contribute to stronger mental health, restored dignity, and greater confidence for people as they move toward a more secure future.

Reporting to the Team Leader, we have a permanent part time position available with flexible hours offering 0.6 FTE - 0.8 FTE, located in the outer eastern suburbs of Melbourne.

How you will make an impact

• Build respectful, empowering relationships that promote community member participation and self‑determination
• Deliver holistic, community‑member‑centred casework grounded in relational, missional and professional practice
• Collaborate with internal teams and external partners to ensure high‑quality, coordinated service delivery
• Develop, implement and regularly review individual case plans in partnership with community members
• Support access to services and community supports, including advocacy where required
• Deliver services in line with The Salvation Army Practice Framework, legal requirements and quality standards
• Maintain accurate records, monitor outcomes, and contribute to continuous quality improvement and feedback processes

What you will bring

• Hold a Diploma of Financial Counselling or are currently enrolled.
• Relevant experience in a social service environment and/or a good understanding of issues that can cause financial hardship and financial exclusion.
• Demonstrated capability to meet deadlines and work under conflicting time pressures.
• Demonstrated proficiency in working within a Windows Office environment.
• Highly effective communication skills and negotiation skills
• Current and valid VIC Employee Working with Children Check
• VIC Driver’s Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Conditions
Salary and conditions are in accordance with the Social, Community, Home Care and Disability Award – Level (3, 4 or 5) based on qualification and experience.
 

How to apply
 

If you’re passionate about making a difference and ready to join a team dedicated to creating positive changes, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.

ABOUT YOU

• Diploma of Community Services – Financial Counselling and have a minimum of 2 years experience in financial counselling
• Member of the Financial & Consumer Rights Council (FCRC)
• Demonstrated ability to work within a counselling framework is highly regarded
• Knowledge of the relevant legislation and information pertaining to financial issues or any other para legal experience

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.