Solutions Engineer

Position Overview

As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they mitigate risk, perform audits, and operationalize compliance. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Ethics & Compliance and broader GRC challenges into clear, compelling solutions that drive business value.

If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step.

Key Responsibilities

Customer & Commercial Partnership

• Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world compliance challenges.

• Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement.

• Engage confidently with stakeholders across Legal, Ethics & Compliance, Governance, Risk & Audit teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed.

• Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure.

• Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs.

Solution Design & Thought Leadership

• Design and present solution architectures that align with customer objectives and regulatory environments.

• Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance (GRC) programs.

• Collaborate with Product teams by capturing and relaying customer and domain feedback on product enhancements.

• Independently run structured discovery sessions for your own opportunities, mapping requirements to Diligent solutions, defining POC/sandbox success criteria, and ensuring proposed solutions are implementation-ready, with guidance from senior SEs where needed.

• Co-lead selected marketing initiatives such as webinars, industry events, and thought-leadership content.

Domain Expertise

• Apply a solid working knowledge of compliance and governance concepts in customer discussions to frame challenges and guide solution design, with mentorship from senior SEs as you deepen your expertise.

• Maintain working familiarity with key regulatory and industry frameworks such as GDPR/CCPA, SOC 2, ISO, NIST, EU Directives (Whistleblower, AI, etc.), ABAC/AML, LkSG, as well as other relevant industry regulations.

• Build knowledge of core compliance functions, including Ethics & Compliance Programs, Policy & Training, Third-Party Risk Management, and Entity & Subsidiary Management.

Technical & Integration Fluency

• Maintain a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and common integrations.

• Configure and maintain demo and sandbox environments, ensuring they reflect current product capabilities and common customer use cases.

• Confidently whiteboard end-to-end solution flows, data movements, and high-level architectures with both business and technical audiences, engaging senior SEs for deeper architectural or cross-pillar discussions.

Required Skills/Experience

• 1–3 years of experience in Ethics & Compliance, GRC, Legal (Corporate Compliance), or a related field, either in a customer-facing role or within industry.

• Experience working with SaaS solutions, including demonstrated experience independently delivering demos or evaluations for at least one solution area, or a strong track record of quickly ramping on new SaaS platforms.

• Strong presentation and communication skills, with the ability to simplify complex topics for non-technical audiences.

• Comfortable partnering with Sales and contributing to commercial outcomes as part of a broader account team.
• Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge, with a growth mindset and openness to coaching and feedback.