Intake Coordinator/Front Desk Receptionist

New Start Psychological Care is seeking a highly organized, professional, and personable Front Desk / Intake Coordinator to join our growing team. This individual will serve as the first point of contact for clients, families, and visitors, playing a key role in creating a welcoming and efficient office experience.

This position is ideal for someone who is detail-oriented, dependable, and able to manage multiple responsibilities in a fast-paced outpatient mental health setting.

Key Responsibilities

• Serve as the first point of contact for clients, visitors, and referral sources by phone, email, and in person
• Answer incoming calls, respond to emails, and assist with general front desk communication
• Coordinate new client intake, including scheduling, collecting information, and guiding clients through the onboarding process
• Schedule appointments and manage calendars for multiple clinicians and staff members
• Maintain accurate client records while ensuring confidentiality and professionalism at all times
• Assist with routine administrative duties and office organization
• Monitor and maintain office supplies, inventory, and general front office needs
• Help support smooth day-to-day office operations and provide excellent customer service

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• At least 2 years of experience in a customer service, administrative, reception, or intake-related role preferred
• Strong verbal and written communication skills
• Excellent organizational skills and strong attention to detail
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment
• Proficiency with standard office software and computer systems
• Professional demeanor and ability to handle sensitive information with discretion

Preferred Qualifications

• Experience in a medical, behavioral health, or healthcare office setting
• Familiarity with electronic medical records (EMR/EHR) systems or other healthcare software
• Experience supporting office workflows, supervising staff, or assisting with daily operations
• Strong problem-solving skills and the ability to take initiative

Position Details

• Part-time position with potential for full-time growth
• Competitive compensation based on experience
• Opportunity for advancement into a leadership/office management role

If you are a motivated self-starter who enjoys helping people, staying organized, and being an essential part of a collaborative team, we encourage you to apply.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits

• Flexible schedule
• On-the-job training

Work Location: In person