Seasonal Competitive Cyclist Gearhead

Before you apply, read this: This role requires deep, hands-on knowledge of road and/or mountain bikes — components, fit, apparel, and gear. If you can't speak fluently to a customer about drivetrain compatibility, saddle selection, or the difference between a gravel and CX build, this isn't the right fit. We screen for this in interviews.

📅 Start Date: May 26, 2026 🎓 Training: May 26–June 9 | Mon–Fri, 9am–5pm MST (8am–4pm PST | 10am–6pm CST | 11am–7pm EST) | No days can be missed 💵 Pay: $17.50/hr 🏠 Remote — wired internet required. No mobile setups.

Post Training Info: Weekly rotating schedule — no set shifts Must be available at least one weekend day/week Must have some weekday availability until 9pm MST (8pm PST | 10pm CST | 11pm EST) Training is paid, and you will train from home We provide all equipment for training and for the job, you cannot use personal equipment. If you have a passion and understanding of bikes and love customer service, we would be very interested in connecting with you about this position. In brief, you’ll translate Competitive Cyclist and Backcountry’s vision for our Gearheads into a meaningful context that our riders can relate to and feel excited by. You’ll champion ownership, quality, and rider experience through authentic and meaningful customer interactions. All in the name of differentiating the Competitive Cyclist Gearhead experience to a point where customers couldn’t fathom shopping elsewhere.  Our Gearheads are the lifeblood of Competitive Cyclist and Backcountry.

They’re the first folks customers interact with, and the reason customers return to our site. With Gearheads, a core competency in product expertise and a capacity to differentiate the customer experience will drive increased customer retention and purchase frequency, thereby generating top-line growth and margin expansion. We wholeheartedly believe high-touch service is a differentiator that our business thrives upon. Gearheads pride themselves on their expertise, in-depth technical knowledge of the gear we sell as well as a love of the activities it’s used for.