IT Specialist(33022)

Ability to communicate and record information accurately, Ability to question others to determine specific needs, Ability to deal with people patiently, Ability to proofread and correct errors, Receive and place telephone calls, Fill out and verify information on forms or records, Proofread to verify that forms are completed properly. Offer or may add positions as applicable to this high-level category.

Three to five years years of experience in a Help Desk environment with hands-on technical experience in the installation, maintenance and operations of networks and network applications. Working knowledge of fundamental operations of relevant software, hardware and other equipment. Knowledge of relevant call tracking applications. Knowledge and experience of customer service practices. Related experience and training with firewalls. Knowledge of Active Directory and Microsoft Exchange and excellent oral and written communications.

• Knowledge of basic office equipment including a personal computer, telephone and headset.
• A+ certification
• Network + certification
• "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment.

SOURCER ASSIGNED

Pete Tylor; Email: pete dot tylor at idealforce.com

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.