Central Investigations Technician - Asset Protection

Overview Central Investigations Technician - Asset Protection The Central Investigations Technician will support and assist the Central Investigations Manager and team with day-to-day analytics and observation to identify potential internal and external fraud in stores to reduce shrink and drive profit. Responsibilities · Supports Stores, Asset Protection Teams, and Field Investigations by providing summary reports and evidence to support cases. · Responds to inquiries from the field in relation to suspected shoplifters or unusual activity such as critical incidents, inclement weather, burglar/fire alarms, etc. · Reviews and analyzes Point Of Sale (POS) exception reports and stores systems information to identify potential losses through theft, fraud or deception within assigned area. · Refers associates suspected of dishonesty to district and store leadership for further investigation and resolution. Aids store teams in conducting internal investigations. · Monitors CCTV surveillance. · Assists non-Asset Protection stores with phone interviews on potential internals suspects. · Provides Key Performance Indicators reporting on internal fraud to field leadership. · Assists Remote and External Technician responsibilities. · Meets established performance goals for the role. · Supports Company’s shrink and safety initiatives. Qualifications · 2+ years Asset Protection experience, or analytical or IT responsibilities · Strong software skills; intermediate Excel, MS Word, PowerPoint · Critical Thinking and Analytical skills, Produces Results · High School or equivalent; Bachelor’s Degree preferred What you get We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match and an associate discount on merchandise. About Catalyst Pay Range USD $17.88 - USD $22.36 /Hr. · Supports Stores, Asset Protection Teams, and Field Investigations by providing summary reports and evidence to support cases. · Responds to inquiries from the field in relation to suspected shoplifters or unusual activity such as critical incidents, inclement weather, burglar/fire alarms, etc. · Reviews and analyzes Point Of Sale (POS) exception reports and stores systems information to identify potential losses through theft, fraud or deception within assigned area. · Refers associates suspected of dishonesty to district and store leadership for further investigation and resolution. Aids store teams in conducting internal investigations. · Monitors CCTV surveillance. · Assists non-Asset Protection stores with phone interviews on potential internals suspects. · Provides Key Performance Indicators reporting on internal fraud to field leadership. · Assists Remote and External Technician responsibilities. · Meets established performance goals for the role. · Supports Company's shrink and safety initiatives. · 2+ years Asset Protection experience, or analytical or IT responsibilities · Strong software skills; intermediate Excel, MS Word, PowerPoint · Critical Thinking and Analytical skills, Produces Results · High School or equivalent; Bachelor's Degree preferred What you get We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match and an associate discount on merchandise. About Catalyst