SodaStream: Global Junior CRM Support Admin

Overview (English) We are looking for a detail-oriented Global Junior CRM Support Admin to manage system customization tasks (will be fully trained), daily operational escalations and administrative tasks in support of our outsourced customer service teams. You’ll work closely with global vendors and internal teams to support the delivery of efficient, high-quality service. The ideal candidate brings strong system fluency, a customer-focused mindset, and comfort working in a fast-paced, cross-functional environment. Responsibilities (English) Assist in the administration, configuration, and maintenance of the CRM system (will be trained). Assist with CRM workflows, automation, and process improvements. Document CRM processes, procedures changes, and updates. Ensure data accuracy, consistency, and integrity within the CRM. Handle daily escalations from outsourced service teams, ensuring timely and accurate resolution. Perform administrative actions such as refund approvals, account adjustments, and ERP-related workflows. Collaborate with internal departments (e.g., finance, logistics, IT) to resolve cross-functional service issues. Qualifications (English) 2–4 years of experience in customer support operations, Helpdesk, service admin, or escalation handling. Strong working knowledge of ERP systems (e.g., Netsuite, Oracle) and service tools (e.g., Zendesk, Salesforce). Fluent in English with excellent communication and documentation skills. Demonstrated ability to manage and prioritize high-volume service workflows. Preferred Skills Experience with CRM configuration, workflows, or automation. Knowledge of SQL or data manipulation tools. Experience in a customer-focused or service environment. Familiarity with knowledge management systems and best practices. Experience working with chatbots and AI-driven support tools, including reviewing interactions to optimize performance, improve accuracy, and enhance the customer experience. A second language is a plus! Assist in the administration, configuration, and maintenance of the CRM system (will be trained). Assist with CRM workflows, automation, and process improvements. Document CRM processes, procedures changes, and updates. Ensure data accuracy, consistency, and integrity within the CRM. Handle daily escalations from outsourced service teams, ensuring timely and accurate resolution. Perform administrative actions such as refund approvals, account adjustments, and ERP-related workflows. Collaborate with internal departments (e.g., finance, logistics, IT) to resolve cross-functional service issues. 2–4 years of experience in customer support operations, Helpdesk, service admin, or escalation handling. Strong working knowledge of ERP systems (e.g., Netsuite, Oracle) and service tools (e.g., Zendesk, Salesforce). Fluent in English with excellent communication and documentation skills. Demonstrated ability to manage and prioritize high-volume service workflows. Preferred Skills Experience with CRM configuration, workflows, or automation. Knowledge of SQL or data manipulation tools. Experience in a customer-focused or service environment. Familiarity with knowledge management systems and best practices. Experience working with chatbots and AI-driven support tools, including reviewing interactions to optimize performance, improve accuracy, and enhance the customer experience. A second language is a plus!