Commercial Account Manager

OVERVIEW Commercial Account Manager – Property & Casualty Location: On-site At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Account Manager who will support risk strategy, client service excellence, and operational accuracy. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. This role will focus on partnering with mid-market commercial client accounts and collaborating with insurance carriers durning the renewal process and Commercial Lines Producers to provide support to their clients. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way RESPONSIBILITIES What You’ll Do / Your Impact Client Partnership & Risk Strategy Serve as a key service partner for assigned commercial lines clients, supporting retention and long‑term relationships Coordinate closely with Producers to manage renewals and new business activity Respond to client and carrier inquiries in a timely, professional manner Support client risk management needs through accurate documentation and proactive follow‑up Operational Excellence Coordinate policy expirations and maintain renewal timelines and suspense systems Assist with marketing new and renewal business by preparing applications, proposals, and summaries Review new and renewal quotes and policies for accuracy, including coverages, limits, and rating Prepare policy change requests, certificates, binders, ID cards, and other insurance documents Invoice premium‑bearing transactions accurately and timely Maintain organized electronic records in accordance with agency procedures and E&O standards Follow agency compliance guidelines and insurance regulations Strategic Contribution Support Producers and internal teams to deliver seamless service and renewal execution Stay current on coverage changes, carrier requirements, and industry developments Participate in training and continuing education to enhance technical expertise Contribute to a collaborative team environment focused on service excellence and continuous improvement QUALIFICATIONS What You Bring Required Active Property & Casualty insurance license 7+ years of commercial lines insurance experience servicing middle‑market or complex accounts Strong knowledge of commercial insurance coverages and policy documentation Excellent organizational skills with strong attention to detail Strong written and verbal communication skills Ability to manage multiple priorities in a fast‑paced environment Preferred Experience supporting complex risks such as construction, manufacturing, or distribution Experience working with agency management systems Strong collaboration skills when working with Producers and service teams Core Competencies Detail orientation and accuracy Accountability and follow‑through Collaborative mindset Client‑first thinking Strong time management and prioritization Professional judgment and discretion ADDITIONAL INFORMATION Compensation: Hourly range: $43 – $48 per hour Eligible for performance-based bonus: Yes Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model: This role is In-Office Professional Development – Alera Group Academy At Alera Group, growth isn’t left to chance. Through Alera Group Academy , we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. You’ll have access to: Role-specific learning paths Leadership development programs Technical and compliance training Industry certifications and continuing education support Peer learning and knowledge-sharing communities Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow. Licensure & Certifications This position may require: Active Property & Casualty License Ongoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-MM1 #LI-In-Office Location Type In-Office What You'll Do / Your Impact Client Partnership & Risk Strategy Serve as a key service partner for assigned commercial lines clients, supporting retention and long‑term relationships Coordinate closely with Producers to manage renewals and new business activity Respond to client and carrier inquiries in a timely, professional manner Support client risk management needs through accurate documentation and proactive follow‑up Operational Excellence Coordinate policy expirations and maintain renewal timelines and suspense systems Assist with marketing new and renewal business by preparing applications, proposals, and summaries Review new and renewal quotes and policies for accuracy, including coverages, limits, and rating Prepare policy change requests, certificates, binders, ID cards, and other insurance documents Invoice premium‑bearing transactions accurately and timely Maintain organized electronic records in accordance with agency procedures and E&O standards Follow agency compliance guidelines and insurance regulations Strategic Contribution Support Producers and internal teams to deliver seamless service and renewal execution Stay current on coverage changes, carrier requirements, and industry developments Participate in training and continuing education to enhance technical expertise Contribute to a collaborative team environment focused on service excellence and continuous improvement What You Bring Required Active Property & Casualty insurance license 7+ years of commercial lines insurance experience servicing middle‑market or complex accounts Strong knowledge of commercial insurance coverages and policy documentation Excellent organizational skills with strong attention to detail Strong written and verbal communication skills Ability to manage multiple priorities in a fast‑paced environment Preferred Experience supporting complex risks such as construction, manufacturing, or distribution Experience working with agency management systems Strong collaboration skills when working with Producers and service teams Core Competencies Detail orientation and accuracy Accountability and follow‑through Collaborative mindset Client‑first thinking Strong time management and prioritization Professional judgment and discretion