Customer Service Agent

As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

Working schedule: Monday- Friday: 8am to 4pm

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group

Your proven commercial experience will see you bringing: 

• Excellent customer service skills, both over-the-phone and face-to-face 
• Highly developed interpersonal skills and communication skills, both written and verbal 
• Well presented with a professional and efficient manner 
• Strong time management skills with the ability to multitask 
• Ability to work independently; be proactive, organised, and diligent 
• Well-developed computer skills including MS Office Suite skills 
• High attention to detail and accuracy, methodical, and task oriented 
• Must be an Australian Citizen 

What you bring: 

• Minimum of two years customer service experience preferred 
• Previous experience working within a service desk, call centre, or concierge environment (desirable) 
• Previous experience using ticketing/service management systems (desirable) 

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success

• Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy  
• Join an inclusive, diverse and values-driven working culture   
• Great opportunities to progress within our company (grow as we grow)  

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.