Customer Supp Tech, Associate

Duration: 8 month contract (possible to extend)

• Must be flexible to work any hour of the day and weekends.
• Responsible for answering phones, processing emails, and processing self service tickets within industry and team guidelines using the knowledge base to resolve issues and questions.
• Also will be asked to staff go-live and upgrade phone lines.
• These individuals will need to be flexible in their shifts, and will be required to be onsite.
• Professional demeanor, friendly, ability to follow rules and standard operating procedures, typing skills, documentation skills, as well as the ability to follow specific instructions.
• Attendance and timeliness are important as well.
• At least 1 year of customer support (not necessarily IT but preferably) experience.
• Experience with the use of Microsoft Office products

This is an urgent job opportunity. Please send your updated resume to mevangelista@visionproteam. com or call me at my number 313-279-1020.