Customer Service Representative – Dutch speaker

As a Customer Service Representative, you will support customers and dealerships by phone and email. Your mission is to provide clear information, follow up on cases and ensure customers receive a great service experience.

Your main responsibilities

• Support customers with questions, issues or requests
• Follow up on open cases until completion
• Provide solutions and escalate when needed
• Make reminder calls and gather customer feedback
• Update CRM tools and prepare summaries or reports
• Share insights to help improve processes and customer satisfaction

This position is based in Madrid. The first two months are on-site for training and onboarding. After that, the role becomes hybrid (50% remote).

• Fluent Dutch (C2 or advanced)
• Good English communication skills
• Comfortable talking to customers by phone and email
• Organized, proactive and able to follow processes
• Basic computer and CRM skills

What we offer: 🎯

• Permanent full-time contract (40 hours/week)
• Salary: €22,000 gross per year
• Hybrid work: up to 50% after training 🏠
• 23 vacation days + 3 extra company days (26 total) 🌴
• MSX Bazaar employee discounts portal
• Flexible Compensation Plan (healthcare, transport, meal card, training)
• Multicultural work environment 🌍
• Training and development opportunities 📚
• Modern office in Albasanz, 15, Madrid - Canillejas. Suanzes Underground Stop. Line 5.

MSX is an equal opportunities employer and encourages applications from all qualified candidates regardless of age, disability, gender, sexual orientation or background.

#LI-Hybrid