Customer Service Team Member

•Preparation of job quotations and Orders, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

•Preparation of Contracts Price Lists/LTPAs across the MENA region.

•Review of Contract / Tender Terms and conditions.

•Support external sales team with specific customer account information,

•Networking and communication with customers, agents, and other JC operations.

•Review customers enquiries and orders

•Following up and monitoring of internal order processing and delivery performance.

•Assist finance in resolving payment issues in case of product discrepancies.

•Use of SAP, C4C business system and its relevant modules.

•Work with other departments to expedite the service to customers.

•Prepare notifications for non compliances.

•Review LOC for commercial terms and conditions.

•Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her

•Responsible for exercising due diligence towards health & safety of self and others within the organization

•Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Education/Training: Diploma or University Degree in Economics, Commerce or similar field

Experience: 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment

Knowledge/Skills:   Technical knowledge of or ability to learn SAP/C4C system

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Excellent MS Office background

Languages: English& French language preferred. Speaking in Arabic is an advantage

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.