Customer Service Representative

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Are you detail‑oriented, customer‑focused, and comfortable working in a fast‑paced, international environment? Join our Parts Sales Department in Barcelona, where you’ll play a key role in supporting our global customers and ensuring smooth order fulfillment from order to cash.

Working closely with teams across Sales, Field Service, Logistics, Supply Chain, Production, and Finance, you’ll help deliver an excellent customer experience while keeping operations running efficiently.

We’re looking for creative thinkers, problem solvers, and people who want to challenge the status quo all while staying true to our core values:

Our Core Values

• Dare to be Bold – We have the courage to reach for the unbelievable.

• Uphold Integrity – Accountability and respect guide everything we do.

• Never Settle – We push forward relentlessly, striving for extraordinary.

• Celebrate Perspectives – We embrace diverse talent and new ways of seeing the world.

• Win as a Team – We support, challenge, and bring out the best in each other.

Job Responsibilities

• Receive, process, and release customer and warranty orders, ensuring accurate data entry and compliance throughout the order‑to‑cash cycle

• Act as a key point of contact for customer queries related to spare parts, providing clear information on availability, pricing, and quotations

• Monitor and track part orders in Oracle/Navision, including backorders and pending items

• Spot‑check orders to ensure shipment details and transactions are accurate

• Assist with the preparation of commercial invoices for exports outside the European Union

• Support purchase orders, shipping, and receiving activities, updating records as required

• Work closely with Field Service teams to ensure they have the parts support needed to deliver high‑quality service to customers

• Follow established Parts Department processes and identify opportunities to improve efficiency and customer satisfaction

• Collaborate with the wider team to meet customer satisfaction goals and service expectations

Required Experience & Skills

• 3–5 years’ experience in a Customer Service–related role

• Fluency in English and Spanish (spoken and written)

• Strong proficiency with Microsoft Office

• Excellent interpersonal and communication skills

• Strong problem‑solving and conflict‑resolution abilities

• Ability to manage multiple tasks simultaneously and prioritize effectively

Qualifications

Desirable

• Experience with Oracle

• Knowledge of international shipping documentation and INCOTERMS (export/import)

• French language skills

What can we offer you?

• Work in a truly international environment

• Be part of a collaborative, cross‑functional team

• Contribute directly to customer satisfaction and business success

• Grow your experience in global operations, logistics, and customer service

Physical Requirements: Office environment. Occasional exposure to warehouse.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.