Senior Project Manager- CX

VML is in search of a SENIOR PROJECT MANAGER – CX

What you’ll do:

• Contribute to the strategy, design and implementation of excellent customer experiences across

digital touchpoints, focusing on websites and content.

• Collaborate with cross-functional teams (product, engineering, design, content, marketing,

research) to ensure customer-centricity in product and channel initiatives.

• Develop and manage project plans and timelines, breaking down complex projects into manageable

tasks and deliverables.

• Track project progress, identify potential roadblocks, and implement solutions to ensure projects

stay on track and within budget.

• Facilitate communication and collaboration between stakeholders, providing regular updates and

reporting on project status.

• Ensure quality assurance throughout the product development and lifecycle process.

• Manage ceremonies, ensuring timely delivery of product functionality.

Who you are:

• Customer-focused: Passionate about creating positive customer experiences and understanding

customer needs.

• Strong communicator: Clearly communicate technical and non-technical information, customer

insights and design recommendations to various stakeholders

• Collaborative leader: Facilitate effective cross-functional collaboration. Facilitate cross-functional

collaboration and effectively manage project teams.

• Agile and adaptable: Thrive in a fast-paced environment and adapt to evolving project

requirements.

• Strategic thinker: Understand the broader business goals and align website and content strategies

accordingly.

• Organized and detail-oriented: Maintain meticulous organization and attention to detail in all

aspects of project management.

• Proficient in project management tools and software: Expert-level proficiency in project

management platforms (e.g., Asana, Trello, Monday.com) and content management systems (CMS).

• Proficient in CX methodologies and tools: Familiar with customer research methods, journey

mapping, service blueprinting, and human-centered design principles.

What you’ll need:

• 3-5 years of experience in web project management or content management: Demonstrated

experience managing website development projects, content creation workflows, and/or content

migrations.

• Proven track record of successful website launches or content initiatives: Provide examples of

successfully completed projects, highlighting key achievements and results.

• Understanding of website development lifecycle and content strategy: Demonstrate a strong

understanding of web design principles, development processes, content strategy best practices,

and SEO.

• Technical proficiency: Familiarity with CMS platforms (e.g., WordPress, Drupal, AEM), HTML, CSS,

and website analytics tools. Experience with website accessibility standards (WCAG) is a plus.

• Strong analytical skills: Ability to analyze website data, identify trends, and make data-driven

recommendations to improve website performance and content engagement.

• Client management experience (if applicable): Experience building and maintaining strong client

relationships, presenting project updates, and managing client expectations.

• Agency experience (preferred, but not essential): Experience working within an agency

environment or a similar collaborative setting.