Receptionist - Student Accommodation

Te Whiwhinga mahi | The opportunity

Do you consider yourself an outgoing and proactive administration professional who enjoys being the friendly face of a busy and vibrant community?

You are invited to join the University of Auckland Ngā Wharenoho Accommodation team as a Receptionist for the largest student housing operator in New Zealand.

This role, based at our city campus, is your chance to shine as the primary point of contact for our student residents and their families, as well as key stakeholders. You will ensure a professional and customer-focused welcome while efficiently managing crucial administrative tasks.

In this position, you will provide essential reception and administrative support, which includes managing high-volume enquiries, handling financial reconciliation for fees, arrears, and refunds. You will also support front desk operations and assist with facility management and supplies. This role requires clear and professional communication, both verbally and via email, plus a commitment to a high level of customer service and administrative efficiency.

Your responsibilities will include:

• Front-of-House Support: Being the welcoming face of Accommodation, greeting visitors, and professionally handling in-person and telephone enquiries.
• Support Coordination: Managing general administrative upkeep, including coordinating couriers, organising post, monitoring photocopier/supply stock, and supporting event registration.
• Team Support: Providing effective, collaborative support to the Administration Team Leader and Resident Manager across various administrative and continuous improvement initiatives.
• Financial Administration: Accurately accepting and processing fee payments, completing banking reconciliations, and liaising with residents regarding payments in arrears.
• Health and Safety: Actively monitoring and recording resident and guest safety and participating in and promoting adherence to on-site health and safety policies and drills.

A full description of your duties and the role requirements is available in the Position Description linked HERE.

This is a permanent, full time position (37.5 hours per week). The salary range for this position is between $55,634 and $60,000 per annum, negotiable depending on skills and experience. 

He kōrero mōu | About you

We are looking for a motivated self-starter who is genuinely positive and outgoing. You should be an extroverted communicator who excels at being the first point of contact, handling interactions with professionalism, whether in person or via email. You will work well independently, solves problems effectively, and possess the level-headed judgement to know when to escalate an issue quickly.

E rapua ana mātou | We are seeking

• National Certificate of Educational Achievement Level 2 and/or a vocational qualification in a related subject is preferred.
• Reception and front desk experience.
• Demonstrable administrative or customer service experience in a public-facing role.
• Experience working in a university environment or as a former student who has lived in halls is highly desirable.
• A positive and clear verbal communicator with professional email etiquette.
• Proven ability to work independently, solve problems effectively, and maintain a level head to know when to quickly escalate issues.
• Good skills using Excel and Microsoft programs.

Ngā āhuatanga kei a mātou | What we offer

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university. We employ more than 6,000 academic and professional staff to support over 47,000 students, of which 4,500 are housed in our accommodation halls.

We cultivate an environment that supports your growth and rewards excellence with a range of  staff benefits, including:

• Competitive salary and five weeks of annual leave.
• Superannuation/KiwiSaver matching up to 6.75%
• Leading and inclusive parental leave options.
• Career development programmes and discounted on-site amenities, including childcare and recreation centres.

Me pēhea te tuku tono | How to apply

Please submit your application online by the closing date of Sunday, 26 April 2026. Your application should include:

• A brief Cover Letter explaining why you're interested in this role and how your skills match the requirements.
• Your updated CV.

Please note that we do not accept email applications.

For a confidential discussion, you are welcome to contact Cherrie Jongco (Administration Team Leader) at rosario.jongco@auckland.ac.n

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz