Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: IT Manager - Service Owner for Data and Analytics - Finance & Commercial & IT

Location: Cracow, Hybrid (3 days a week from office)

Job Description:

The Service Owner for Data and Analytics plays a strategic leadership role overseeing the vision, roadmap, and lifecycle of data ecosystem, reporting, and analytics solutions across the Finance, Commercial, and IT domains. This role ensures that our data and analytics infrastructure supports secure, scalable, compliant, and high‑performing user experiences across 50+ markets.

Acting as the primary interface between Business Process Owners, IT Domain Owners, and delivery teams, the Service Owner drives the development of advanced analytics, reporting solutions, and data architecture. This role leads a cross‑functional global team to strengthen Galderma’s data and analytics capabilities and ensure operational excellence.

Key Responsibilities:

Define and execute the service vision, roadmap, and strategic priorities across responsible domains.
Oversee global reporting needs, ensuring alignment between global and local reporting requirements.
Lead and develop cross‑functional teams, fostering a collaborative and high‑performance culture.
Ensure platform reliability, proactive monitoring, and incident response across data and analytics solutions.
Drive compliance with privacy and industry standards (e.g., GDPR, HIPAA, GxP) and standardize the use of tools such as Azure, Snowflake, and Power BI.
Plan and monitor delivery of key projects in collaboration with internal teams and external partners.
Act as the primary IT counterpart for all service‑related needs, ensuring stakeholder alignment and effective communication.

Skills & Qualifications:

10+ years of experience in IT Service Management, Data & Analytics, or Data Platforms in a global matrix organization.
Strong understanding of Finance, Commercial, and/or IT functional domains.
Deep knowledge of data architecture and best‑in‑class analytics solutions and dashboard design.
Proven leadership experience managing cross‑functional teams and external partners.
Strong stakeholder management skills with the ability to translate business needs into scalable technical solutions.
Experience managing budgets, vendors, and service financials.
Fluent in English.

What we offer in return:

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
You will receive a competitive compensation package with bonus structure and extended benefit package.
You will be able to work in a hybrid work culture.
You will participate in feedback loops, during which a personalized career path will be established.
You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps:

If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager and the extended team
The final step is with the local HRBP

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

#LI-Hybrid

IT Manager - Service Owner for Data and Analytics - Finance & Commercial & IT

Job description

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