Technical Project Manager - ServiceNow, ITSM/CMDB, PMP & Prince2

Scope:

• Lead and manage end-to-end ServiceNow programs and projects across implementation, enhancement, and transformation initiatives.
• Own project governance including scope, schedule, cost, quality, risk, and stakeholder management.
• Basic understanding of ServiceNow platform capabilities and exposure to modules such as ITSM, CMDB, and Service Portal.
• Drive delivery excellence and ensure alignment with business objectives and organizational strategy.
• Manage cross-functional teams and ensure seamless coordination between business and technical stakeholders.
• Establish structured project controls, reporting mechanisms, and performance tracking.

Technical Knowledge:

• Working knowledge of project management concepts and life cycle
• Basic knowledge of ServiceNow platform capabilities and architecture.
• Exposure to modules such as ITSM, CMDB, and Service Portal.
• Familiarity with integrations (REST/SOAP APIs, MID Server) and third-party system interfaces.
• Knowledge of SDLC methodologies (Agile, Scrum, Waterfall, Hybrid).
• Understanding of ITIL processes and Service Management best practices.
• Awareness of release management, change management, and deployment cycles within ServiceNow.

What You’ll Do:

• Develop comprehensive project plans including scope definition, milestones, resource allocation, and budgeting.
• Drive requirement workshops and ensure clear documentation of business and functional requirements.
• Monitor project progress through KPIs, dashboards, and governance reviews.
• Identify, assess, and mitigate risks and dependencies proactively.
• Manage stakeholder expectations and provide clear, consistent executive reporting.
• Facilitate Agile ceremonies or stage-gate reviews as applicable.
• Ensure smooth UAT, go-live planning, and post-implementation stabilization.
• Lead vendor management, contract adherence, and performance tracking where applicable.
• Promote continuous improvement and lessons learned for future initiatives.

What We Are Looking For:

• 10 years of IT experience with strong project management background.
• Basic understanding of ServiceNow platform capabilities and exposure to modules such as ITSM, CMDB, and Service Portal.
• Proven track record of successfully delivering complex IT projects (ServiceNow included).
• Strong stakeholder management skills.
• Excellent risk management, problem-solving, and decision-making capabilities.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong communication and presentation skills with executive-level exposure.
• PMP / PRINCE2 / Agile certification preferred.
• ServiceNow certifications (CSA / Implementation Specialist) are an added advantage.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.