Conference Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

About the Role:

• Own the full event planning journey for group and catering business following handover from Sales

• Build trusted, long term relationships with clients and meeting planners

• Identify, propose, and convert upselling opportunities to enhance client programmes and increase revenue

• Act as the central liaison for all event elements including rooms, catering, audio visual, transportation, and external suppliers

• Ensure accurate management of all contractual terms including deposits, cut off dates, attrition, and billing instructions

• Work closely with Sales to maximise function space utilisation and support future business opportunities

• Conduct detailed site inspections and property tours to showcase the hotel’s capabilities

• Maintain up to date and accurate forecasts and records within Golden Sales and Catering, in line with corporate standards

• Communicate all group and event requirements clearly to internal departments, including arrivals, departures, amenities, deliveries, and dietary needs

• Oversee corporate and social events while maintaining consistent and professional follow up with clients

• Support, guide, and develop the Conference Services Executive through coaching and hands on leadership

What you bring:

• A strong background in conference services, events planning, or group management within a luxury hospitality environment

• Confidence managing multiple programmes at different stages of planning with high attention to detail

• Proven ability to build rapport and trust with high expectation clients

• Commercially minded, with experience identifying and converting upsell opportunities

• Strong understanding of contracts, billing processes, and commercial terms

• Previous exposure to Food and Beverage operations, ideally Banquet Operations

• Highly organised, with a disciplined approach to systems, forecasting, and record keeping

• Natural leadership style, with the ability to support and develop junior team members

• Flexibility to work occasional weekends where business requires

What we offer:

• Total package of £54,000 inclusive of salary and hotel service charge

• Structured working culture designed to support work life balance

• Excellent training and clear career development opportunities

• Up to 20 complimentary nights at Four Seasons hotels and resorts worldwide, increasing with service

• Free meals while on duty at Zest, with refreshments available throughout the day

• Holiday entitlement increasing with length of service up to 33 days

• Life insurance while on duty

• Opportunities for internal progression within London and across the global Four Seasons portfolio

• Season Ticket Loan and Cycle to Work scheme

• Free uniform and professional dry cleaning

• Employee recognition programmes

• Annual themed employee events and a varied social, charitable, and sporting calendar

• Access to Wagestream for salary flexibility

​Please note that all candidates must have the Right to Work in the UK.

We look forward to receiving your application!