Floor Manager

The Floor Manager will be:

Leading the waiting team by example, setting and demanding a high standard of customer service and making sure the venue looks the best it can at all times.

The position is for a full time contract, and ideal candidates will have:

• The ability to manage and maintain control of bookings and walk-in guests
• Confidence and understanding of different customers’ needs
• Self-motivation and resourcefulness
• A keen attention to detail.
• The ability to effectively manage themselves and others on busy shifts

Key duties:

• Host and Floor Management
• Direct customer service and waiting tables
• Helping manage all aspects of service
• Customer communication/troubleshooting
• Swift communication, flagging any issues

Qualifications

• At least 2 years in a similar position
• Host training preferable
• Barista and bar training is a bonus

• Starting from £14 p/h plus bonuses and share of tips
• Full time, with weekend availability is a must
• Paid breaks
• Objectively nice audience, and opportunity to meet game industry trailblazers