Client Success - Internship

Who we are & what we do:

Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth.

Growth is the defining characteristic of successful organizations, and Gain Theory’s vision is to accelerate growth for ambitious brands. We define ambitious brands as those that generate earnings/profits above the industry average. We deliver:

• Data strategy, harmonization, and visualization.
• Advanced analytics and modeling, including MMM, attribution and unified measurement, testing, segmentation, behavioral sciences, choice analytics, simulation, war gaming, and forecasting.
• High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking, and activation planning.

At Gain Theory, we love accelerating growth for ambitious brands and people. As a Gain Theorist, you will need to demonstrate behaviors that support our values.

Our values are: Be Curious, Be Positive, Act with Consideration, and Make it Better. You can read more about our values here: www.gaintheory.com/our-culture-people-and-value

The Role: What will I do?

As a Client Success Intern, you will be an integral part of the Gain Theory client-facing team, supporting our account management and client services squads. Working closely with your manager, you will engage with some of the top brands in the world, helping to ensure their success and satisfaction with Gain Theory's solutions. You will contribute to managing client relationships, understanding their business objectives, and facilitating seamless communication. This role offers the opportunity to gain hands-on experience in client management, support strategic initiatives, and help innovate client engagement processes.

The Client Success Intern will support various aspects of the client journey, including preparing client communications, such as preparing client presentations, assisting with performance reporting, coordinating internal and external stakeholders, and documenting client needs and feedback. They will contribute to ensuring high levels of client satisfaction by helping to proactively address challenges and support the delivery of value. This person will also assist with quality assurance of client deliverables and presentations. The intern will work with their manager to coordinate communications with client and agency contacts, ensuring smooth information flow.

Our client success teams collaborate closely with our analytics and data experts to ensure our solutions consistently meet and exceed client expectations, driving impactful and data-informed decision-making. We believe that consumer privacy, client confidentiality, brand growth, and user experience are essential to performance, and we strive to deliver an exceptional client experience at every touchpoint.

Qualifications

• Pursuing or recently completed a Bachelor's or Master's degree in Business, Marketing, Communications, Economics, or a related field.
• Familiarity with client relationship management principles or customer service best practices.
• Knowledge of quality assurance processes for client-facing materials and reports.

Required skillsets:

• Strong written and verbal communication.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint).
• Organisational skills and exceptional attention to detail.

Nice to have skillsets:

• An understanding of the marketing and advertising ecosystem (e.g., media strategy, client-agency relationships).
• Working knowledge of key business metrics and how they relate to client success.
• Strong analytical thinking and problem-solving skills.
• Experience supporting client presentations or reporting.
• Project management skills, including planning tasks, managing timelines, and coordinating with multiple stakeholders.
• Organised, detail-oriented, and client-focused.
• Excellent written, verbal, and presentation skills.
• English proficiency.

Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset, our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.