Customer Service Manager – Schwerpunkt Quality Management (all genders)

• Collaboration with external service providers and their quality managers to ensure quality standards
• Continuous improvement of customer satisfaction and other quality-related KPIs
• Collaboration with the internal last-level team and other international teams to ensure quality
• Expansion and maintenance of the online support page
• Management of service providers within the scope of quality management and KPI development
• Development of quality dashboards in collaboration with other team members
• Further development of the quality concept
• Optimization of quality measurement
• Conducting regular calibration sessions internally and externally
• Process optimization in collaboration with internal and external stakeholders

• Successfully completed commercial training or a degree
• Initial practical experience in e-commerce or customer service
• Experience in quality assurance, training, or coaching
• Strong analytical skills as well as a structured and accurate way of working
• Strong customer focus and excellent communication skills
• Attention to detail and a positive can-do attitude
• Good proficiency in MS Office (especially Excel)
• Very good German and English skills, both written and spoken
• Knowledge of an additional language is a plus

Your perks at a glance: Visit our benefits page.

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A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.