Door Attendant - Raffles The Red Sea

Key Roles & Responsibilities

• Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible.

• Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience.

• Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently.

• Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner.

• Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free.

• Uphold the brand’s Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable.

• Act as a storyteller, sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea destination.

• Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive.

• Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards.

• Adhere to all Raffles and Accor hygiene, safety, and service standards at all times.

Personal Attributes & Experience

• High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset.

• Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort.

• Must possess a valid driving license and have experience with luxury vehicle handling.

• Excellent communication skills with a professional appearance and etiquette aligned with luxury standards.

• Fluent in English; Arabic and other languages are considered a significant asset.

• Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required.

• A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service.

• Experience in a resort pre-opening environment is highly desirable.

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.