IT Manager

IT MANAGER, INTERNAL PLATFORM & OPERATIONS

COMPANY OVERVIEW

Maven AGI is reimagining enterprise customer experience, starting with support. Today’s support is slow, expensive, and frustrating. We are building an AI-native platform that delivers faster, higher-quality support at a fraction of the cost.

We are a team from leading technology companies, backed by experienced operators and advisors. Our focus is simple: build systems that actually work, and scale.

THE ROLE

This is not a traditional IT Manager role.

You will own and scale an automation-first, software-defined IT platform that powers the company. The foundations are already in place: identity, device management, infrastructure-as-code, and helpdesk workflows. Your job is to evolve this into a more intelligent, assisted internal system.

The next phase of this platform is introducing agent-assisted workflows—using Maven AGI and modern AI tooling to improve how IT systems are operated, without removing human control.

You will operate across

• Identity and access
• Device management
• SaaS and internal systems
• Infrastructure-as-code
• Office networking and conference systems

This role sits at the intersection of IT, infrastructure, and internal platform engineering.

WHAT YOU’LL DO

OWN THE IT PLATFORM

• Manage and evolve identity, device management, and SaaS systems
• Ensure systems are reliable, secure, and easy to operate
• Treat IT as a product, not a support function

EXPAND INFRASTRUCTURE-AS-CODE FOR IT

• Build and extend our IT IaC system using Pulumi
• Drive toward more declarative:
• user lifecycle
• access management
• policy enforcement
• Integrate with ticketing and approval workflows

INTRODUCE AGENT-ASSISTED WORKFLOWS

• Incorporate MavenAGI and other AI tools into IT operations
• Enable:
• faster triage and resolution
• better decision support
• improved system visibility
• Keep humans in the loop for approvals and critical actions

AUTOMATE HIGH-VOLUME WORK

• Eliminate repetitive helpdesk work through automation
• Build self-service flows for onboarding, access, and common requests
• Improve system design to reduce ticket volume over time

OWN OFFICE INFRASTRUCTURE

• Operate and improve office networking (WiFi, segmentation, reliability)
• Manage conference room systems (Zoom, Google Meet, AV)
• Diagnose and resolve real-world performance issues

DRIVE SECURITY AND COMPLIANCE

• Enforce access and device policies through:
• Okta
• Jamf Pro
• Ensure systems are auditable and aligned with compliance needs

IMPROVE HELPDESK THROUGH SYSTEMS

• Optimize existing helpdesk processes
• Reduce ticket volume via automation and better system design
• Turn operational data into insights and improvements

WHAT WE’RE LOOKING FOR

CORE REQUIREMENTS

• 5+ years in IT, infrastructure, or systems engineering
• Strong experience with:
• identity and access systems (Okta or similar)
• device management (Jamf or similar)
• cloud environments (AWS, GCP, or Azure)
• Experience with infrastructure-as-code (Pulumi, Terraform, etc.)
• Ability to write code and automate workflows
• Strong troubleshooting skills across systems and networks
• High service level internally with teammates

STRONG SIGNALS

• You think of IT as systems and workflows, not just support
• You have built automation-first or self-service environments
• You are comfortable introducing AI into operational systems in a controlled way
• You can operate in ambiguous, fast-moving environments
• You understand that your work allows the company to scale

NICE TO HAVE

• Experience with office networking and AV systems
• Familiarity with CI/CD and developer workflows
• Experience working with AI-assisted tooling or internal platforms
• Background in security or compliance (SOC2, ISO, etc.)

WHAT SUCCESS LOOKS LIKE

• Core IT workflows are automated and consistent
• Agent-assisted tooling improves speed and quality of operations
• Office and conference systems are reliable and low-friction
• Helpdesk is efficient and focused on exceptions
• Internal teams move faster because IT systems are well-designed

WHY THIS ROLE

• High ownership over critical internal systems
• Opportunity to define a modern, automation-first IT platform
• Work at the intersection of infrastructure, automation, and AI
• Direct impact on how the company operates and scales