Senior Business Analyst

Salary The salary range for this position is CAD $38.88 - $55.89 / hour Job Summary We are proud of the innovation, dedication, partnership and resourcefulness of our clinicians, employees and partners. More than any building or technology, it's our people who make Fraser Health distinct. If you want to utilize your ITSM skills, and develop as a leader, this is a role for you! Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 40,000 staff, medical professionals and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. We are seeking a self-starting individual who brings a strong understanding of IT Service Management, Incident Management, Problem Management, Project Management, Continual Service Improvement and ITIL principles as well as an in-depth understanding of the healthcare system for this exciting opportunity as a Senior Business Analyst . You will support the Clinical Systems Incident and Continuity Management portfolio within Digital Enablement and Fraser Health’s Meditech Advance Program . In this role, you can apply your ITSM knowledge, creativity, organization, and best practices to support Clinical Informatics professionals, allowing for improved quality of Health Informatics services at Fraser Health in support of our clinicians and staff. As part of the continual service improvement cycle for Health Informatics, you will work with all levels of the business, ensuring that the information technology work we are doing aligns with business requirements and achieves measurable results. Build your career experience as you: Support current state and future state analysis of the Digital Enablement area’s Clinical Systems Incident & Continuity Management operations, business processes, methods and technologies. Lead the analysis and documentation of business requirements for client-facing and internal Clinical Informatics service delivery elements (people, process and tools) for business, clinical, and systems support services within Fraser Health. Perform gap-fit analysis, including the creation and updating of process maps and supporting service documentation. Help with meeting facilitation and support liaison with FH internal stakeholders, PHSA, vendors, and Advance Program resources. Engage in multiple initiatives and take responsibility for project planning, business requirements gathering, data analysis and supporting the execution of projects, business process development and organizational change management support. Act as an escalation point for other stakeholders to assist in resolving complex problems. Are you motivated to join us? We will be looking for you to have the following: Bachelor's degree in Health Information Systems Management or related field. Three (3) to five (5) years recent related experience in a medium to large sized organization, including experience with health and corporate information systems. Experience with an electronic health information system, such as Meditech, Paris, or IntraHealth Profile. An equivalent combination of education, training and experience is acceptable. This is a full-time position and will be based at our Central City Offices, Surrey, B.C. If this sounds like an excellent fit for you, here are more reasons why you should apply: A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields. Fantastic opportunities for support and management roles are available as you advance within the organization. Competitive salary package, including comprehensive health benefits coverage. A chance to create a difference every day in the world of health care. Take the next step in your career and make a difference in the communities we serve. Apply today! We value diversity in the work force and seek to maintain an environment of respect, caring and trust. Find out what it’s like to work here. Like us on Facebook (@fraserhealthcareers), follow us on X & Instagram (@fraserhealth), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights! Posting Date: 2026 Closing Date: Open until filled Employment Type: Full Time FTE: 1 Hours of Work: Mon-Fri FRI 8:00-16:00 Program/Service: Advance Program #LI-DNI Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems. Responsibilities Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team. Qualifications Education and Experience Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Demonstrated knowledge of health and corporate information systems. Ability to analyze business processes and business specifications. Knowledge of systems analysis, design and development life cycle theory, concepts and practices. Ability to develop innovative system/computing technology approaches and solutions for customer business needs. Analytical reasoning and problem solving skills. Ability to communicate effectively both verbally and in writing. Ability to deal effectively with others. Ability to organize and prioritize work. Ability to work independently and as a member of a team. Physical ability to perform the duties of the position. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process. Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team. Education and Experience Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Demonstrated knowledge of health and corporate information systems. Ability to analyze business processes and business specifications. Knowledge of systems analysis, design and development life cycle theory, concepts and practices. Ability to develop innovative system/computing technology approaches and solutions for customer business needs. Analytical reasoning and problem solving skills. Ability to communicate effectively both verbally and in writing. Ability to deal effectively with others. Ability to organize and prioritize work. Ability to work independently and as a member of a team. Physical ability to perform the duties of the position.