Lead Service Technician / Service Operations Manager (ATSNUC)

Position Summary:

ATSNUC, Inc. an AccreditedLabs company is seeking a Lead Service Technician / Service Operations Manager to oversee and execute the full scope of our calibration and service operations. This role goes beyond standard calibration work—this individual will serve as the technical leader of the operation, responsible for troubleshooting, repairs, process oversight, compliance, and team performance.

This is a hands-on leadership role requiring deep technical capability. The ideal candidate is not just a calibrator, but a problem-solver, system builder, and operational leader who can manage people, equipment, and processes while maintaining the highest level of accuracy and accountability.

Extreme attention to detail is critical. This role is ultimately responsible for ensuring that every piece of equipment, every data point, and every customer interaction meets ATSNUC’s standards.

Key Responsibilities:

Technical Leadership & Advanced Troubleshooting

• Serve as the highest-level technical resource for calibration, repair, and diagnostics
• Troubleshoot complex issues involving electronics, radiation-based equipment, and mechanical systems
• Perform and oversee calibrations, leak tests, repairs, and rebuilds
• Train and mentor technicians

Operations & Workflow Management

• Manage daily service queue and ensure turnaround time targets are met
• Oversee workflows from intake to delivery
• Supervise technicians and support staff
• Ensure accurate tracking and documentation of all equipment

Radiation Safety & Compliance

• Serve as or support the Radiation Safety Officer (RSO)
• Ensure compliance with radiation safety regulations and ISO/IEC 17025
• Maintain audit readiness and documentation

Customer Communication

• Act as primary technical contact for customers.
• Provide estimates, updates, and troubleshooting support.
• Maintain professionalism and responsiveness.

Quality Control & Final Review

• Review calibration data, reports, certificates, and billing.
• Ensure accuracy before equipment is returned.
• Maintain standards for cleanliness and documentation.

Inventory & Logistics

• Manage inventory and reordering.
• Oversee shipping and receiving.
• Ensure traceability and optimize inventory levels.

Process Improvement & Business Support

• Identify inefficiencies and implement improvements.
• Support new services and operational growth.
• Build scalable systems.

Required Qualifications:

• 5+ Experience in technical service, calibration, or repair environments
• Strong troubleshooting ability (electronics and mechanical)
• Leadership experience preferred
• High attention to detail
• Strong communication skills
• Ability to manage multiple priorities
• Experience with Excel, inventory systems, and service tools

Preferred Qualifications:

• Experience with nuclear density gauges or similar equipment
• Experience with low-voltage electronics
• SO/IEC 17025 experience
• Prior leadership or management role
• Ability to train and build processes

Key Position Expectation:

This is not a standard calibration technician role. The individual is expected to think independently, solve complex problems, lead the technical direction, and take full ownership of results.

About Us:

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction.

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.

Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Benefits:

We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:

• Health Insurance – Comprehensive medical coverage to support your well-being
• Dental Insurance – Preventive and restorative care to keep you smiling
• Vision Insurance – Coverage for eye exams, glasses, and contacts
• 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
• Company-Paid Life Insurance – Peace of mind with fully covered life insurance
• Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
• Paid Holidays – Celebrate and recharge with paid company holidays