Senior Associate - HR

Recruitment & Selection

• Manage the end‑to‑end recruitment cycle across multiple roles and departments
• Partner with hiring managers to understand role requirements and workforce needs
• Source candidates using job boards, referrals, talent pools, and direct headhunting
• Screen CVs and conduct initial interviews (telephonic, virtual, or face‑to‑face)
• Coordinate and participate in competency‑based interviews
• Conduct reference and background checks in line with company policy
• Ensure a smooth handover to the Admin and Operations teams

Stakeholder Management

• Build strong working relationships with hiring managers and HR colleagues
• Act as a trusted advisor on recruitment best practice and market insights

Employer Branding & Candidate Experience

• Promote the organisation as an employer of choice
• Ensure a professional, positive candidate experience throughout the hiring process
• Maintain timely and transparent communication with candidates

Compliance, Reporting & Process Improvement

• Ensure recruitment processes comply with labour legislation, EE targets, and internal policies
• Maintain accurate data on all applicable WNS systems
• Produce recruitment metrics and reports (time‑to‑fill, cost‑per‑hire, quality of hire)
• Continuously improve recruitment processes and sourcing strategies

• Matric
• Miniumum 1 year recruitment experiance within a BPO environment