Medical Equipment Engineer IV

Position Summary

The Medical Equipment Engineer IV serves as a principal-level technical authority and organizational subject matter expert responsible for the most complex, high-risk, and mission‑critical dental equipment service activities.

The Engineer IV will report to Customer Service Director and will acts as the 2nd highest escalation point for unresolved technical issues, leads enterprise‑level initiatives, and shapes service standards, training programs, and best practices. In addition to mentoring and coaching Engineer I–III staff, this role influences long‑term service strategy, supports new technology introductions, and represents the organization as a senior technical expert with customers and vendors.

Key Responsibilities

• Serve as the highest‑level technical expert and final escalation point for the most complex, high‑risk, or repeat‑failure equipment issues
• Lead diagnosis and resolution of systemic or enterprise‑wide equipment performance problems
• Provide expert‑level installation, validation, and troubleshooting for advanced or newly released medical and dental technologies
• Direct and oversee critical installations, upgrades, retrofits, and large‑scale remediation efforts
• Develop, review, and standardize advanced service procedures, troubleshooting guides, and technical documentation
• Partner with engineering, quality, and product development teams to influence design improvements, reliability enhancements, and serviceability
• Analyze service data and trends to identify root causes, recurring failures, and opportunities for preventive solutions
• Lead continuous improvement initiatives that enhance service efficiency, quality, safety, and customer satisfaction
• Serve as technical lead for pilot programs, beta deployments, or early‑stage product introductions
• Represent the organization as a senior technical authority in customer meetings, audits, and high‑visibility service engagements
• Provide advanced technical mentoring and coaching to Medical Equipment Engineer I, II, and III staff
• Design and deliver advanced technical training, certifications, and knowledge‑sharing sessions
• Advise management on technical strategy, resource planning, skills development, and service readiness
• Ensure compliance with regulatory, safety, and quality standards across all service activities
• Travel extensively as required (including extended or multi‑site assignments) and provide leadership during complex service engagements
• Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs)
• Perform other duties as assigned by management

Leadership & Influence Responsibilities

• Provides technical leadership across the service organization without necessarily having direct people‑management responsibility
• May provide functional or dotted‑line leadership to Engineer I–III staff on projects or escalations
• Acts as a trusted technical advisor to service management and cross‑functional leaders
• Contributes to succession planning, skills assessments, and technical competency frameworks

Required Qualifications

• Associate degree required; Bachelor’s or Master’s degree in Biomedical Engineering, Electronics, or a related field strongly preferred
• 8–10+ years of progressive hands‑on experience servicing CBCT/dental equipment, including advanced and emerging technologies
• Demonstrated expert‑level troubleshooting skills with complex electromechanical, software‑driven, and integrated systems
• Proven experience serving as a senior technical escalation point or subject matter expert
• Strong track record of mentoring, coaching, and influencing technical teams
• Excellent ability to communicate highly technical information to diverse audiences, including executives and customers
• Advanced customer relationship, problem‑solving, and conflict‑resolution skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and enterprise service documentation systems
• Valid driver’s license and ability to travel extensively
• Ability to work independently, manage ambiguity, and lead complex technical initiatives

Physical & Work Environment Requirements

• Ability to kneel, bend, stand for extended periods, and work in confined or clinical spaces
• Ability to lift, move, and position equipment weighing up to 50 pounds

Pay: $80,000.00 - $90,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Safety equipment provided
• Vision insurance

Work Location: In person