Customer Service eCommerce Representative (12-month contract)

Reporting directly to the Team Leader, the Customer Service eCommerce Representative will perform customer service duties to deliver excellent experiences to our eCommerce ASICS consumers from the beginning to end of each customer journey.  
 

So, what goes into making that happen?

• Assist Ecommerce consumers with a range of enquires across various platforms, be it an order update or assisting with a return
• Actioning consumer requests for order cancelations, working on recalling and refunding the orders
• Managing Returns activities, (both Good and Distributors Faulty), within the ASICS Distribution Centre to support the returns business process in a timely manner
• Managing reconciliations with the accounts department for refunds or payment issues
• Working with our payment platform, identifying any cases of fraud and actioning appropriately
• Maintain productivity and accurate standards
• Follow department standard operating procedures
• Adhere to all safety requirements
• Undertake ad-hoc administrative duties and reporting as required
• Providing problem ownership, complaints handling, follow-up, resolution and feedback
• Establish good working relationships with internal and external stakeholders
   

In return, we offer:

• An exciting 12-month opportunity with a market leading global brand
• Salary + bonuses + 17.5% annual leave loading + paid parental leave
• Flexible hybrid work options using a ‘moments that matter’ way of working
• Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking
• Free onsite gym and personal training sessions
• Onsite Physio services available
• Generous staff discount – up to 25% off wholesale!
• A learning & development culture with personal access to LinkedIn Learning, 'move your mind' learning sessions, study leave and targeted role specific training
• A collaborative, supportive, and high-performing team culture with career growth opportunities – We love promoting from within! 
• Opportunities to give back through community and team events
   

That’s enough about us! Here’s what we hope to see from you:

• Demonstrated experience in customer service and returns
• Good understanding of sales/commercial environment
• Demonstrated ability to process accurate data entry
• Exceptional organisation skills and ability to priorities effectively
• Excellent customer service skills, including providing clear, accurate and timely information
• Strong communication skills, both written and verbal
• Ability to deliver to tight deadlines
• Strong interpersonal and relationship building skills
• Confidence in a broad range of software packages (SAP, Microsoft Excel and Word)
• High level initiative, enthusiasm and self-motivation
• The ability to think strategically and identify key opportunities and improvements
• High level professionalism, consistent manner with particular attention to detail
• Commitment to working in a team environment and multi skilling

 

At ASICS, we work together as one team to bring a performance mindset to life every day - Are you ready to pursue your career goals? Apply Today!

ASICS is proud to be an Equal Employment Opportunity employer, where everyones ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.