Consumer Assistant & Hearing Coordinator - Board Investigator

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Department of Professional and Financial Regulation (& Boards) - Office of Professional & Occupational Regulation

Job Class Code: 0347
Grade: 22 (Professional & Technical)
Salary: $47,174.40 - $65,832.00/Annually
Location: Gardiner
Opening Date: April 15, 2026

Closing Date: April 30, 2026
 

Ready for a job that directly supports public safety, fairness, and accountability while offering autonomy, variety, and opportunities for professional growth? Every case you handle affects real people: consumers, licensees, and communities across Maine.

The Board Investigator works with a high degree of independence to investigate consumer complaints of unprofessional or incompetent conduct, analyze information, and apply laws and regulations in real-world situations. You will uphold the integrity and professional standards for multiple licensing boards and programs, including the Board of Social Worker Licensure, Board of Counseling Professionals, Board of Alcohol and Drug Counselors, Board of Examiners of Psychology, and others.

What You’ll Do

• Conduct investigations of complaints and allegations of unprofessional conduct or incompetence.
• Interview complainants, respondents, and witnesses.
• Gather and analyze facts to determine case validity and recommend outcomes.
• Manage and track complaints, compliance matters, and hearings in the case management system.
• Prepare case summaries, reports, and draft documents
• Coordinate complaint committee meetings and prepare Board materials.
• Present complaint cases at Board meetings and document decisions and required follow-up actions.
• Collaborate with staff and Assistant Attorneys General to support timely case resolution.
• Interpret and explain applicable laws, rules, and policies to staff, licensees, and the public.
   

What You Bring

To be successful in this role, you should have demonstrated experience and working knowledge of:

• Interpreting and applying state and federal laws, rules, and policies related to professional licensure and regulatory programs.
• Conducting investigations, fact-finding, and analyzing complex information to reach well-supported conclusions.
• Preparing clear, concise written reports, case summaries, and regulatory documents
• Communicating effectively and professionally with staff, attorneys, licensees, and members of the public
• Managing multiple cases and deadlines with strong attention to detail
• Presenting findings in regulatory decision-making in meetings or hearings
   

Minimum Qualifications

A six (6) year combination of education and/or experience in consumer complaint investigations, determining facts, and resolving/recommending resolution to complaints.

Preferred Qualifications:
Preference will be given to applicants who demonstrate strong written and oral communication skills.
 

Contact information:

Questions about this position should be directed to Board manager Michael Tarr at Michael.Tarr@maine.gov 

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). 

• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees. 

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.