Senior Supply Chain Manager

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Position Overview

As Senior Supply Chain Manager at Diptyque Japan, you will lead the end-to-end supply chain function, ensuring optimal stock levels, high service performance, and an exceptional client experience across all channels (Retail, E-commerce, Wholesale).

This role acts as a strategic bridge between the Japan business and HQ in Paris, driving both operational excellence and business growth while preserving the brand’s DNA.

Key Responsibilities

1. End-to-End Supply Chain Leadership

• Oversee Demand Planning, Supply Planning, Logistics, Warehousing, and Inventory Management
• Lead the monthly S&OP process and strengthen alignment with Sales, Marketing, and Finance
• Ensure supply readiness for key commercial events (new launches, holiday seasons, etc.)

2. Demand & Supply Planning Excellence

• Build accurate forecasts based on sales trends, traffic, and key business drivers
• Optimize supply planning to minimize stockouts and overstock
• Collaborate with HQ to secure optimal product allocation

3. Inventory & Service Level Management

• Monitor and manage inventory levels (DOS, stock coverage, aging stock)
• Drive action plans to reduce obsolete and excess inventory
• Track and improve KPIs such as OTIF and fill rate

4. Logistics & Warehouse Operations

• Manage and monitor 3PL partners’ performance
• Ensure operational excellence in picking, packing, and gift wrapping processes
• Maintain operations aligned with Diptyque’s brand standards

5. Team Management

• Lead and develop Demand and Supply Planning team members
• Build a high-performing, collaborative team environment
• Support cross-functional decision-making through insights and analysis

6. Process Improvement & Projects

• Identify and implement process improvements
• Utilize BI tools (e.g., Tableau) for reporting and analysis
• Lead and support new projects and continuous improvement initiatives

Requirements & Qualifications

Must Have

• Minimum 5 years of experience in supply chain, including demand and supply planning
• Team management or leadership experience
• Strong analytical and problem-solving skills
• Advanced Excel skills
• Business-level English (frequent interaction with HQ)
• Native-level Japanese or equivalent business proficiency

Nice to Have

• Experience in luxury or retail industry
• Experience leading S&OP processes
• Experience with BI tools such as Tableau

Profile

• Business-driven and solution-oriented mindset
• Ability to make decisions calmly in a fast-paced and uncertain environment
• Strong communication and stakeholder management skills
• Proactive and able to drive change and improvements

Key Success Factors

• Solution-oriented & business-first mindset
• Strong analytical capability
• Ability to drive change with proactivity

Additional Information

• Employment Type: Full-time
• Location: Tokyo Head Office
• Reporting Line: General Manager, Japan

Eligibility Requirement (Important)

This position is open for candidates who are eligible to work in Japan.

Applicants must meet one of the following conditions:

• Hold Japanese nationality, or
• Possess a valid working visa in Japan (e.g., Engineer/Specialist in Humanities/International Services)

Please note that visa sponsorship is not provided for this position.

Diptyque is committed to diversity in all its forms and considers each application carefully.