Accor Hotels
Guest Service Agent
Company
Role
Guest Service Agent
Location
Job type
Full-time
🔥
Posted
1 hour ago
Salary
Job description
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
- Minimum 1 year working experience in the same function at a resort or hotel
- University degree preferably Tourism & Hotel Management
- Proficiency in English (verbal and written)
- Team-oriented
- Focused on guest satisfaction
- Strong interpersonal and problem solving abilities