Customer Experience Leader (Part-Time)

WHAT YOU’LL DO: 

Looking to take your first step into leadership or grow your retail experience? Coles is hiring a Customer Experience Leader (CEL) to support our Whitehorse store on a part‑time, hourly basis.

This role is ideal for someone who enjoys leading by example, supporting a team, and creating a welcoming, customer‑first environment in a close‑knit store setting.

Duties:

• Support daily store operations, including opening and closing the store
• Lead the sales floor during your shift to deliver a great customer experience
• Coach, support, and motivate team members
• Maintain visual standards and help execute promotions
• Ensure a safe, organized, and customer‑ready store environment
• Share product knowledge and help customers discover what they love
• Role model Indigo’s values and inclusive culture

We’re looking for someone who:

• Has retail or customer service experience (lead or keyholder experience is an asset)
• Is interested in growing their leadership skills
• Enjoys working with people and supporting a team
• Is reliable, flexible, and comfortable working evenings and weekends
• Thrives in a small‑market, community‑focused environment

Why join Indigo?

• Part‑time, hourly leadership role with hands‑on experience
• Supportive team and growth opportunities
• A welcoming, inclusive workplace that celebrates curiosity and connection

WHO YOU ARE: 

• 1-2 years of experience in a customer service, merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize, plan and execute while being agile
• Knowledge of Provincial Health & Safety standards
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca

This posting is for a current opportunity within Indigo