Client Service Manager

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview At Gallagher, we are more than just a global leader in insurance, risk management, and consulting services. We are a community of over 30,000 individuals united by The Gallagher Way – our shared values and guiding principles. We help businesses grow, communities thrive, and people prosper. Now, we’re looking for a passionate and service-minded Client Service Manager to join our team and make a real impact. How you'll make an impact As a Client Service Manager, you’ll be at the heart of our mission to deliver exceptional service to our clients. You’ll actively manage client accounts, ensuring their satisfaction and success. Working closely with our sales team, you’ll build strong, lasting relationships with clients, offering customised solutions that protect their interests and help them achieve their goals. Your leadership will inspire and guide our Client Service Associates, fostering a collaborative and learning-focused environment. You’ll manage complex accounts, with a particular focus on self-funded business, and use Gallagher’s resources to create effective client deliverables. From preparing RFPs and analysing proposals to supporting negotiations and developing client presentations, you’ll play a pivotal role in the employee benefits Client Service Cycle, ensuring a seamless renewal process and achieving our 95% retention target. About You You’re a strong communicator who thrives on building professional relationships with both internal and external partners. You’re adaptable, innovative, and always looking for ways to improve. Balancing multiple priorities comes naturally to you, and you’re not afraid to go the extra mile to achieve results. You bring: A Bachelor’s degree with 3+ years of client service or claims management experience, or a High School degree/GED with 8+ years of experience. A Producer’s License and proficiency in Microsoft Office. The ability to travel up to 25% of the time. Previous insurance knowledge and experience managing client relationships preferred. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. As a Client Service Manager, you’ll be at the heart of our mission to deliver exceptional service to our clients. You’ll actively manage client accounts, ensuring their satisfaction and success. Working closely with our sales team, you’ll build strong, lasting relationships with clients, offering customised solutions that protect their interests and help them achieve their goals. Your leadership will inspire and guide our Client Service Associates, fostering a collaborative and learning-focused environment. You’ll manage complex accounts, with a particular focus on self-funded business, and use Gallagher’s resources to create effective client deliverables. From preparing RFPs and analysing proposals to supporting negotiations and developing client presentations, you’ll play a pivotal role in the employee benefits Client Service Cycle, ensuring a seamless renewal process and achieving our 95% retention target. You’re a strong communicator who thrives on building professional relationships with both internal and external partners. You’re adaptable, innovative, and always looking for ways to improve. Balancing multiple priorities comes naturally to you, and you’re not afraid to go the extra mile to achieve results. You bring: A Bachelor’s degree with 3+ years of client service or claims management experience, or a High School degree/GED with 8+ years of experience. A Producer’s License and proficiency in Microsoft Office. The ability to travel up to 25% of the time. Previous insurance knowledge and experience managing client relationships preferred.