Operations Coordinator (Bilingual - Korean)

1. Management Reporting & Leadership Support

Prepare reports and performance summaries for management review

Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives

Assist in sales performance tracking, revenue analysis, and business reporting

2. Customer Response & Pricing Quotation

Respond promptly to customer inquiries and service requests

Prepare freight rate quotations and pricing proposals

Support rate negotiations and contract-related documentation

3. Inside Sales & Customer Account Management

Conduct inside sales activities for existing and potential customers

Manage and update CRM systems and sales databases

Track sales pipeline progress and follow up on leads and opportunities

4. Customer Complaint Handling & Internal Job Support

Follow up on customer complaints and coordinate resolutions

Communicate with relevant departments to ensure timely issue resolution

Support internal operational tasks related to sales orders and shipments

5. Cross-Functional Coordination (Sales & Operations)

Coordinate communication between Sales and Operations teams

Collaborate with Pricing, Legal, and Finance teams on business cases and contracts

Support cross-departmental projects and new business implementation

6. Sales Materials & P&L Analysis

Assist in preparing sales materials, proposals, presentations, and reports

Conduct P&L simulations and profitability analysis using Excel

Support pricing strategy evaluation and margin analysis

7. Market Research & Business Development Support

Conduct market research to identify potential clients and industry trends

Support partnership development and new business opportunities

Assist in organizing client meetings and business development activities

8. Administrative & Process Improvement Support

Provide daily administrative and operational support to Sales and Operations teams

Contribute to improving internal workflows and productivity

Support initiatives to enhance customer satisfaction and service efficiency

• Entry level or less than 3 years of logistics operation or sales support or business development support experience
• Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
• Excellent written and oral skills (English/Korean) required
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
• Self-motivated, team-oriented, and adaptable to a fast-paced environment.
• Willingness to expand knowledge of logistics industry

All your information will be kept confidential according to EEO guidelines.