Collections Analyst (O2C)

Role Objective:
Ensure timely collection of outstanding receivables, supporting healthy cash flow and efficient accounts receivable management.

Key Responsibilities:

Contact customers to collect overdue payments based on aging reports.
Perform ongoing follow-ups via phone, email, and other communication channels.
Maintain accurate and detailed records of collection activities and payment status.
Conduct account reconciliations and review/distribute customer statements.
Manage deductions and resolve payment disputes in coordination with internal teams.
Provide feedback on bad debt exposure and potential write-offs.
Support credit evaluations and credit limit management with the Credit team.
Escalate complex issues or disputes when required.

Cross-Functional Collaboration:

Work closely with Accounts Receivable (AR), Credit, Operations, Sales, Local Finance, Customer Service, and other stakeholders to resolve payment-related matters.

Process & Compliance:

Contribute to continuous improvement initiatives within the Order to Cash (O2C) process.
Ensure compliance with company policies, procedures, and internal controls.
Support ongoing maintenance and updates of process documentation.

Education

High School diploma required.
Technical, Technologist, or Professional degree in Finance, Accounting, Business Administration, Economics, Engineering, or related fields (preferred).

Experience

1–2 years of experience in financial operations, administrative, or collections roles.
Experience in B2B environments is preferred.

Technical Skills

Note: If candidates do not fully meet all technical requirements, the company will support their development through training programs.

Employment Conditions

Contract Type:

Working Hours:

Compensation (All amounts in Colombian Pesos – COP)

Junior Collections Analyst GBS FSSC

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