Wundermanthompson
Business Analyst Semi Senior - Automation
Salary
Job description
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
We are seeking a proactive and detail-oriented Business Analyst to join our newly formed Automation Squad at VML (Part of WPP), supporting one of our major offshore clients. The ideal candidate will have 2–4 years of experience in Business Analysis or Process Improvement roles, a passion for automation, and strong analytical skills to optimize internal workflows.
What you’ll do
- Process Assessment & Documentation: Analyze and document existing content authoring and QA processes, identifying manual steps, bottlenecks, and inefficiencies.
- Opportunity Identification: Spot automation opportunities (e.g., RPA, system integrations, workflow optimization) to enhance efficiency and reduce errors.
- Requirements Definition: Develop clear and concise functional requirements, user stories, and acceptance criteria to guide automation development.
- Collaboration & Solution Design: Partner with Automation Developers, QA Automation Specialists, and the Program Manager to design and implement automation solutions.
- Impact & Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of implemented automation.
- Knowledge Sharing: Act as a subject matter expert on processes, ensuring alignment and clear communication within the team.
What you’ll need
- English: Advanced Level
- Experience: 2–4 years in Business Analysis, Process Improvement, or related roles.
- Skills:
- Strong analytical and problem-solving skills to identify inefficiencies and design effective solutions.
- Exceptional written and verbal communication skills in English for documentation and team collaboration.
- Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment.
- Team-oriented mindset with proven collaboration skills across cross-functional teams.
- Adaptability to evolving business environments, priorities, and technologies.
- Solutions-oriented with a passion for process optimization and automation.
- Preferred Qualifications:
- Familiarity with Agile/SCRUM methodologies.
- Experience with process modeling techniques (e.g., BPMN), workflow automation tools (e.g., RPA platforms), or digital content management systems (e.g., Adobe Experience Manager).
- Knowledge of programming languages, scripting, or APIs.
- Experience with project management tools (e.g., Jira) and collaboration platforms (e.g., Miro).
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
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