Senior Manager - Design

• Love what you do and leave your mark
• Hybrid ways of working 
• We need someone who is creatively gifted to challenge thinking and have a background that is more creative than executional, focusing on user experience

The Senior Manager of Design is the strategic lead for the end-to-end customer journey. This role defines the standards for UX, UI, and Service Design across all retail touchpoints. A critical component of this role is managing a Hybrid Partner Model, overseeing external design agencies and contractors to ensure that all outsourced work meets the internal "Definition of Great" and integrates seamlessly into the broader retail ecosystem.

Sound good? Read on.

Here is a taster of what you can expect in this role:

1. Design Authority & Partner Governance

• External Design Oversight: Act as the primary design gatekeeper for all partner-led work. Review and approve wireframes, high-fidelity UI, and service blueprints created by external agencies to ensure alignment with brand standards.

• Creative Direction: Provide clear, actionable creative briefs to partners. Lead "critique" sessions to ensure external teams understand the nuances of the retail strategy and customer personas.

• Partner Onboarding: Develop and manage the "Design Playbook" for partners, including access to the Design System, research repositories, and brand assets to ensure day-one productivity.

2. Design Standards & System Management

• Design System Stewardship: Maintain a centralized Design System (Figma) that serves as the "Single Source of Truth" for both internal squads and external partners.

• Service Design Blueprinting: Architect the omnichannel journey, ensuring that partner-designed digital features align with physical in-store service standards and operational capabilities.

• Quality Assurance (QA): Conduct regular audits of partner output to ensure compliance with WCAG accessibility standards and mobile-first retail best practices.

3. Strategy & Retail Innovation

• Omnichannel CX Strategy: Define how digital interfaces (Web/App) interact with physical retail environments (In-store kiosks, POS, Staff devices).

• Research & Validation: Direct partner-led user research and usability testing. Synthesize findings into actionable design improvements that drive retail conversion and Customer Lifetime Value (CLV).

• Data-Driven Iteration: Use analytics and A/B testing data to hold partners accountable for the performance of their designs, focusing on friction reduction in the "Path to Purchase."

4. Leadership & Design Operations (DesOps)

• Resource Orchestration: Balance the workload between the internal design team and external partners to ensure the product roadmap is supported during peak delivery periods.

• Cross-Functional Collaboration: Partner with the Senior Delivery Manager to ensure partner-led design sprints are synchronized with engineering build cycles

Now let’s talk about you: 

Professional Expertise

• Partner Management: Proven experience managing creative or UX agencies, including budget oversight and performance evaluation.

• Retail Design Mastery: Deep knowledge of e-commerce UI patterns (e.g., faceted search, mini-carts, guest checkout) and physical service design.

• Tooling Proficiency: Expert-level use of Figma (specifically Library Management and Branching) to manage multi-user design environments.

• Standards & Accessibility: Mastery of WCAG 2.2 and inclusive design principles within a commercial context.

Experience & Qualifications

• Leadership: 10+ years in design, with at least 4 years in a leadership role managing multidisciplinary teams (internal and external).We value diverse career paths and equivalent professional experience.

• Portfolio: Evidence of leading large-scale retail transformations or omnichannel projects involving multiple stakeholders and vendors.

• Education: Degree in Design (HCI, UX, Interaction), Psychology, or a related field.

Success Measures (KPIs)

1. Brand Consistency: 100% of partner output adheres to the centralized Design System.

2. Delivery Velocity: Reduction in the "Feedback Loop" time between partner submission and internal approval.

3. Conversion Impact: Measurable improvement in retail KPIs (e.g., Checkout completion rate) for partner-designed features.

4. Partner ROI: Quality of output vs. cost of external engagement, measured through periodic vendor reviews

The benefits are good too! 

• We offer hybrid ways of working
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup