Global Learning Coordinator

As a Learning Coordinator, your responsibility is to support the Global Training Administrators team's use of Ramboll’s global Learning Management System (LMS). You will provide timely responses to queries/issues, and facilitate the creation of new training resources, e.g., Event, sessions, online courses, in the system.  As part of a team, you will carry out the operations of day-to-day tasks and back-end support for our global LMS (Ramboll Academy). You will troubleshoot issues and liaise with the LMS vendor to resolve them. 

This role requires professional communication and collaboration with cross-functional teams and stakeholders across the world.

The roles require a good working knowledge of training administration and Learning Management Systems experience. Experience with Cornerstone and/or Workday Learning is preferable.

In this role, you will:

• Deliver first-line support and guidance to our Training Administrators and end users in respect of our global LMS (Ramboll Academy).  
• Be responsible for supporting administration functions with a thorough understanding of all training material types and methods of implementation.
• Demonstrate a good understanding of how Learning Management Systems work, and the importance of standards and governance.
• Support setting up e-learning courses in the LMS (upload, test, and roll out).
• Have a sound knowledge of Training rollouts via the LMS.
• Create and share standard reports, custom reports, and dashboards through the LMS.
• Work on both simple and complex LMS issues, where you are allowed strong independent action and latitude.
• Manage issues, questions, and service requests via our Support Portal.
• Follow the Service Level Agreements (SLAs) and guidelines for handling the tickets
• Escalate issues internally within the team and with Stakeholders, and externally with the LMS vendor support team.
• Keep yourself up to date with the latest features and functionality and share how they can fulfill business needs. 
• Excel in a collaborative environment, but also take responsibility & ownership of tasks.
• Be clear, concise, and accurate in communications with customers and stakeholders.

You and your competencies

Our team wants you to be proactive, self-driven, and self-motivated; able to work independently and as part of a team. Talent development and learning excite you. You will bring a thorough knowledge of end-to-end training coordination and workflow with you and use it to continuously improve our processes and procedures. You will be a confident communicator with both internal and external stakeholders and have a customer service can-do attitude.

Furthermore, you demonstrate:

• Administration skills (systematic and with attention to the details)
• Good with, and experienced in working with IT systems
• Experience with global learning management systems gained in an international, multicultural organization (s)
• Good English communication skills
• A global mindset – can work with, and are interested in other cultures and virtual environments
• Reporting skills - understand Management Information Reporting (MIR) concepts; and commercial considerations, and use reporting to ensure data quality and accuracy
• Excellent follow-up to ensure customer satisfaction and deadlines are met
• Bachelor or Master's Degree in HR, Communication, or related subjects and 3 to 5 years experience in a Training Department with an LMS (Cornerstone, Workday Learning, SABA, or similar)

Join the global learning organization in Ramboll

You will be joining a global team of learning professionals, working with the Talent Development Center of Excellence, the global HR Learning support team, and the wider Training Administration community. The Global Learning Operations team is overall responsible for talent development in Ramboll, supporting our business and HR in designing, delivering, and hosting effective learning, change, and development programs.

What we can offer you

• Investment in your development
• Leaders you can count on, guided by our Leadership Principles
• Be valued for the unique person you are.
• Never be short of inspiration from colleagues, clients, and projects.
• The long-term thinking of a foundation-owned company

Work at the heart of sustainable change

Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential.

Equality, diversity, and inclusion are at the heart of what we do

We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process.
All your information will be kept confidential according to EEO guidelines.  

Ready to join us?

Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc.

Thank you for taking the time to apply! We look forward to receiving your application.