Customer Service Specialist

The position is temporary (replacement during maternity leave).

Customer service spacialist:

- Accepts and processes customer orders;

- Provides necessary informational support to clients regarding:

· the procedure for making payments;
· the process of preparing documentation;
· the issuance, loading, and delivery of goods;
· the availability and amount of outstanding debt.

- Carries out timely documentation of the order in strict accordance with the company's established rules, procedures, and pricing policy;

- Controls the payment for the completed order and ensures the correctness of the client's payment;

- Organizes product reservation based on customer requests, and if necessary, arranges the order's assembly and prepares a request for the delivery of the required quantity and assortment of products from the company's central warehouse;

- Coordinates work with the warehouse;

- Enters into the database information about new clients, the release of goods to clients, or transfers to other regional divisions of the company.

- Higher professional education

- Experience in a similar position

- Knowledge of English is an advantage

Terms and benefits of working in the company:

• Work schedule: 5/2 (in agreement with the manager: 08:00–17:00 / 09:00–18:00);
• Annual performance bonus;
• Mobile phone and reimbursement of mobile communication expenses;
• Free meals at the workplace;
• Medical insurance for the employee and for family members;
• Accident insurance 24/7;
• 100% sick leave compensation;
• Paid annual leave 28 calendar days;
• English language courses;
• Workplace wellness program — yoga classes twice a week;
• Financial assistance for various life events (childbirth, family circumstances, etc.).

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.