Banquet Captain

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

JOB SUMMARY

Banquet Captain is responsible for ensuring that excellent guest service is provided throughout the banquet department and carrying out all daily duties associated with the events scheduled. Supervise and coordinate activities during banquet functions to ensure the meeting space is clean and set according to the banquet event orders, and that all food and beverages are served promptly and accurately.  

JOB DUTIES

• Arrive at scheduled start time in appropriate uniform and ready for work.
• Assists the Banquet Manager with supervising banquets and functions within the hotel.
• Trains new employees in service, banquet, and guest service skills
• Ensures all equipment is in meeting rooms and that rooms are set (table, linen, silverware, glassware, food area) according to the banquet event orders. 
• Reviews BEO’s for errors and make corrections.
• Ensures that the set-up of the banquet function is completed in a timely manner and team members are assigned to their designated areas.
• Ensures that meeting rooms are clean and maintained.
• Supervises and assists in the cleaning and resetting of banquet room(s); supervise and perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.
• Conducts pre-function meeting with staff to ensure the proper service and requirements of banquet functions are met. 
• Greet, host and respond to requests of the meeting organizer in a friendly and courteous manner
• Consistently inspect the cleanliness of uniforms and appearance standards of all team members, and make corrections as needed.
• Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments.
• Assist with ordering, inventory, scheduling and other administrative tasks.
• Watch for safety hazards and report them immediately to the appropriate member of management.
• Maintain control of keys issued and return them at the end of each shift.
• Attend all mandatory Department and Hotel meetings.
• Complete all required training within time-frame allotted.
• Act in accordance with fire, health and safety regulations and follow the correct procedures as required.
• Perform other duties as directed, developed or assigned.
• Support environmental commitments by acquiring the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.

MINIMUM REQUIREMENTS

• Minimum 18 years of age
• US work authorization required
• Must meet grooming standards
• Minimum of one-year banquet experience in a captain/supervisor role
• Previous hotel/resort experience (preferred)
• Complete knowledge of banquet preparations, service standards, and service etiquette
• Knowledge of appropriate table settings and flatware
• Must be able to read & execute a BEO
• Working knowledge of Delphi/Salesforce (preferred)
• Able to work as part of a team
• Able to work with little or no supervision
• Able to prioritize, organize and follow-up
• Strong attention to detail and able to make concise decisions
• Able to effectively communicate in English, in both written and verbal forms
• Ability to write routine reports and correspondence
• Able to demonstrate high energy, and strong enthusiasm for customer service
• Able to work on your feet for extended periods of time
• Able to lift and carry up to 50 pounds
• Willingness to work varied shifts, including weekends and holidays

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.