ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Case Manager

Classification:

SCHADS Crisis Level 2

Location:

Nambour Corps

Status:

Full-time | Fixed Term (9‑month Maternity Cover)

Note:

Travel to Gympie and Caloundra sites required

About the Role

We’re seeking a compassionate, skilled Case Manager to support individuals experiencing or at risk of homelessness across the Sunshine Coast and Gympie regions. You’ll work in community settings, over the phone, and face‑to‑face, providing practical support that helps people stabilise their housing, strengthen their wellbeing, and move toward independence.

This role is grounded in person‑centred practice, using trauma‑informed, resilience‑focused, child‑inclusive and strengths‑based approaches. You’ll be part of a committed team delivering services that reflect the mission and values of The Salvation Army.

What You’ll Do

• Build strong, respectful relationships that empower clients and encourage self‑determination

• Provide case management in line with TSA models and best‑practice standards

• Offer brief interventions and immediate support to individuals presenting with homelessness‑related needs

• Complete thorough assessments, including risks, needs and vulnerabilities

• Develop collaborative case plans that address client goals and barriers

• Support clients to access services, strengthen community connections, and advocate on their behalf when needed

• Monitor progress, review plans, and adjust supports to ensure ongoing relevance

• Maintain accurate, timely client records using TSA systems

• Identify risks and escalate concerns promptly to supervisors or managers

What You’ll Bring

• Tertiary qualification in Community Services, Social Work or a related field (degree preferred)

• Experience in social services, including client assessment and case management

• Strong communication and relationship‑building skills

• Ability to work independently and as part of a multidisciplinary team

• A current Driver’s Licence

• First Aid certificate (preferred)

What We Offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Flexible (add remote / hybrid / onsite / WFH if applicable) working arrangements. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 

How to apply 

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.