Veterinary Hospital Manager

Position Information

Title: Hospital Manager
Reports To: Hospital Director
Position Type: Full-time
Compensation: $95,000 - $115,000 annual salary
FLSA Status: Exempt
Location: Partner Hospital — onsite, 24-hour specialty and emergency operations

Position Summary

• Veritas Veterinary Partners seeks a highly organized and people-centered Hospital Manager to support the operational leadership of a Partner Hospital. The Hospital Manager serves as an operational resource to the Hospital Director, ensuring daily functions run smoothly across departments while supporting team development, compliance and client experience goals. This role is a key connector between frontline teams and senior leadership, translating strategy into day-to-day execution.

Essential Duties and Responsibilities

Daily Operations

• Oversee and coordinate daily operational workflow across departments including client experience, patient care and support services.
• Serve as the primary operational point of contact when the Hospital Director is unavailable, making sound decisions to maintain continuity.
• Monitor staffing levels and scheduling to ensure adequate coverage across all departments and shifts.
• Identify and resolve operational bottlenecks, escalating to the Hospital Director when appropriate.
• Maintain operational logs, compliance checklists and required documentation to support regulatory and accreditation standards.

Team Leadership and Development

• Support the recruitment, onboarding and orientation of new team members in coordination with the Hospital Director and People and Culture Operations.
• Provide day-to-day coaching and performance feedback to direct reports, fostering accountability and professional growth.
• Partner with department managers and supervisors to address performance concerns, scheduling conflicts and team dynamics.
• Champion team recognition and engagement initiatives that reinforce Veritas values and improve associate satisfaction.
• Assist in conducting performance reviews and documenting associate relations matters according to policy.

Client Experience

• Support a culture of exceptional client service by modeling professional, compassionate communication and resolving escalated concerns.
• Monitor client satisfaction data and work with department managers to address patterns and implement improvements.
• Ensure client-facing processes and communication standards are consistently upheld across all points of interaction.

Financial and Compliance Support

• Assist the Hospital Director with budget monitoring, expense tracking and variance analysis.
• Support compliance with DEA, OSHA, state veterinary licensing and internal policy requirements.
• Assist with facilities oversight, vendor coordination and capital project tracking as directed.
• Participate in monthly financial reviews and contribute operational insights to support performance improvement.

Qualifications

Required

• Bachelor's degree in Business, Healthcare Administration or a related field, or equivalent combination of education and professional management experience.
• Minimum three years of management experience in a veterinary, human healthcare or high-volume service environment.
• Demonstrated ability to manage multi-department operations and lead cross-functional teams.
• Strong organizational skills with experience managing schedules, workflows and operational systems.
• Excellent communication and interpersonal skills with the ability to engage effectively across all levels of the organization.

Preferred

• Experience in specialty or emergency veterinary medicine or human hospital operations.
• Prior experience in a PE-backed or multi-site healthcare organization.
• Certified Veterinary Practice Manager (CVPM) or equivalent management credential.
• Familiarity with practice management software such as ezyVet, Impromed or AVImark.

Work Environment

• This position is onsite full-time at a Partner Hospital in a fast-paced specialty and emergency veterinary environment. The role requires frequent movement throughout the facility, extended periods at a computer for administrative tasks, and availability during varying shifts including some evenings and weekends based on operational needs. The Hospital Manager may be exposed to animal handling, medical equipment and clinical noise.