Site Director, Fulfillment

ABOUT THRIVE MARKET

We are looking for a Fulfillment Site Director to own the end-to-end strategy, execution, and continuous improvement of our Reno fulfillment operation. This is not a "maintain the status quo" role. You will lead a 300+ associate operation with full P&L accountability, set the bar for operational excellence, and build the playbook for how Thrive Market scales fulfillment.

Our Site Directors are hands-on, floor-present leaders who balance strategic thinking with a bias for action. You will be the single-threaded owner of site performance, people outcomes, and member experience for this facility. The right person sees fulfillment as a competitive advantage, not a cost center.

What You’ll Do:

• Site Strategy and P&L: Full ownership of site operations, budget, and resource allocation. You set the vision, define the operating plan, and are accountable for results.
• People Leadership: Lead, develop, and retain a team of 300+ across People Ops, Inbound, Outbound, Inventory Control, QA, and Facility Services. Build a culture where associates want to stay and grow.
• Operational Excellence: Drive continuous improvement across order processing, inventory management, and shipment accuracy. You own the KPIs: fulfillment speed, accuracy, inventory turnover, labor productivity, cycle time, defect rates, equipment utilization, and safety compliance.
• Data-Driven Decision Making: Build and maintain real-time dashboards and analytics to identify bottlenecks, forecast demand, and make informed resource decisions.
• Quality and Member Experience: Uphold rigorous quality control standards across picking, packing, and shipping. Every package that leaves the facility is a brand touchpoint.
• Cross-Functional Partnership: Collaborate with Supply Chain, Merchandising, Engineering, and Member Experience teams to align fulfillment operations with broader company goals.
• Labor Planning and Talent: Own headcount forecasting, workforce planning, and staffing strategy. Ensure we attract and retain top talent at every level of the operation.
• Executive Communication: Prepare and present regular reports to executive leadership on site performance, challenges, and opportunities.

What We’re Looking For:

• 8-10+ years of progressive leadership in manufacturing, warehouse, or fulfillment center operations at a Director or General Manager level.
• Proven success managing large teams (300+) with a track record of building high-retention, high-performance cultures.
• Deep operational fluency across goods receiving, pick/pack, inventory control, and direct-to-consumer small parcel fulfillment.
• Strong financial acumen with experience managing site-level P&L, budgets, and capital planning.
• Analytical mindset with demonstrated ability to use data, dashboards, and KPIs to drive decisions and continuous improvement.
• Excellent cross-functional communication skills with a track record of influencing at all organizational levels.
• Results-oriented with a history of achieving and exceeding performance targets.
• Willingness to be on-call to address operational needs, showcasing dedication to the role and the long-term growth of the business.