VIP Concierge Associate - Full Time

What is in it for you:

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $33.00 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Provide personalized concierge services to VIP guests before, during, and after their stay
• Anticipate guest needs and proactively arrange services, reservations, and special requests
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure flawless execution of VIP arrivals and stays
• Maintain detailed guest profiles, preferences, and history to enhance future experiences
• Handle guest inquiries, requests, and concerns with professionalism, discretion, and efficiency
• Arrange transportation, dining reservations, entertainment, and exclusive experiences both within and outside the hotel
• Ensure all VIP amenities, room set-ups, and special touches are executed to the highest standard
• Build strong relationships with repeat and high-profile guests
• Stay knowledgeable about local events, restaurants, and attractions to provide expert recommendations

• Uphold confidentiality and privacy standards at all times
• Provide exceptional concierge duties such as external city reservations
• Assist with food and beverage services in executive lounge
• Follow department policies, procedures and safety standards
• Other duties assigned

Your experience and skills include:

• Minimum of 2 years of experience in luxury hospitality is required
• Les Clefs d’Or an asset
• Previous Property Management System experience required
• Command in multiple languages is an asset
• Computer literate in Microsoft Window applications is required
• Strong interpersonal and problem solving abilities
• Highly responsible, reliable & organized
• Ability to work well under pressure in a fast-paced environment
• Ability to focus on the guests’ needs, while remaining calm and courteous at all times
• Serving it Right certification required
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends and overtime

Your team and working environment:

You will be part of a dynamic Front Office team dedicated to delivering exceptional guest experiences. Our hotel environment is fast-paced, collaborative, and rooted in a culture of excellence, where every colleague contributes to making special moments happen for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS