Client Experience and Analytics Advisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Roles And Responsibilities

• Prepare cost, trend, and utilization reports, dashboards, or presentations for key clients on a recurring and ad-hoc basis.
• Collaborate with internal and external stakeholders to create best-in-class solutions that integrate technology, information, and business processes.
• Work in collaboration with account teams and internal stakeholders to identify strategic recommendations regarding client utilization and performance trends.
• Identify opportunities to enhance existing and/or develop new analytic processes.
• Create analyses that drive overall strategy and demonstrate LucyRx value proposition to help the client make informed decisions.
• Assists with all analytic needs, directly or in collaboration with other internal stakeholders to support recommendations being considered by the client to align with both the clients’ and LucyRx’s mutual goals
• Combine highly analytical skills with client-facing communication.
• Support account management in preparing strategic client presentations.
• Create executive summaries and visual presentations to communicate findings to high-profile clients
• Assist with onboarding new clients and ensuring smooth implementation of benefit designs, formularies, and system configurations

Qualifications And Education Requirements

• BS/BA degree or higher
• 6+ years of PBM experience
• 6+ years of pharmacy network experience, analytics experience, or a combination of both
• 3+ years of Microsoft Excel, Access, SQL, etc.
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills, with the ability to convey technical or clinical concepts to non-technical audiences
• Understanding of pharmacy benefit design, formulary management, and claims adjudication processes.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers
• Ability to work with complex data sets
• Ability to understand business implications of decisions

Skills & Competencies

• Advanced Microsoft SQL (T-SQL) skillset a plus
• PowerBI experience a plus
• Above average in attention to detail
• Well organized
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Able to work independently with minimal management oversight

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates in an office or home office setting which involves utilizing a computer, mouse, keyboard, and occasionally operates other standard office equipment, such as printer, copier, phone. Travel may be required by either car or airplane, or a combination of multiple modes of transportation.

What We Do

LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We’re fixing what’s broken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we believe that’s just plain wrong.

LucyRx offers bold, innovative solutions powered by LucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management. Backed by a $500M capital investment, our high-touch service model and network of over 65,000 pharmacies are trusted by 1,200 clients and 500,000 members.

While we’re new to the PBM space, LucyRx is built on decades of leadership experience and a commitment to meaningful change. We’re a nimble, remote-first team with a bold mission to redefine pharmacy benefits—and we’re just getting started.

What It’s Like To Work At LucyRx

At LucyRx, we’re a fast-moving team dedicated to making healthcare simpler, fairer, and more effective. Joining us means being part of a dynamic, mission-driven group that works collaboratively to challenge outdated industry practices and redefine what’s possible in pharmacy benefits.

We value accountability, innovation, and a relentless focus on making an impact. Here, you’ll find a supportive culture that encourages you to bring your whole self to work, share bold ideas, and grow alongside smart, driven colleagues who are passionate about fixing the PBM industry.

If you’re ready to roll up your sleeves and make a real difference, we’d love to have you on our team.

Salary

$110,000-$130,000