Solace Spa Front Desk Agent

Overview Solace Spa is seeking an outgoing, reliable, and detail-oriented professional to join our front desk team. As a Spa Front Desk Agent, you are much more than a receptionist—you are the face of the spa. From the moment a guest walks through the door or calls to book an appointment, you set the tone for a relaxing, luxurious experience. You’ll support guests through every stage of their visit, while coordinating a seamless flow of operations for our team of talented service providers. If you're personable, organized, and passionate about wellness, this is your opportunity to thrive in a peaceful yet dynamic spa environment. Responsibilities Greet and assist all spa guests with a warm, professional demeanor Answer phone calls, book appointments, and recommend appropriate services and retail products Stay well-versed in all spa offerings, including massage, facials, body treatments and recover lounge services Coordinate and deliver oxygen rentals to guest rooms Accurately process transactions and payments, and reconcile the cash drawer at the end of each shift Oversee the daily opening and closing procedures of the spa Maintain the presentation and cleanliness of locker rooms, relaxation spaces, and shared guest areas throughout the day Help maintain a tidy retail area, including restocking and cleaning the shelves Support spa staff by managing the appointment schedule and flow of services Qualifications High School Diploma or equivalent Detail-oriented with strong organizational and multi-tasking skills Computer proficiency, including Microsoft Office Suite Friendly, knowledgeable, and professional communication skills Ability to work a flexible schedule, including days, evenings, weekends, and holidays A genuine desire to help others and contribute to a serene, guest-focused environment All full time seasonal employment at Big Sky Resort includes: FREE All Access Bike Haul Pass and discounted Golf Pass Discounted Golf and Mountain Biking for friends and family 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets Eligibility for affordable Team Member Housing Lodging discounts for friends and family FREE Basecamp activities including zip line course Wellness Day and Eligibility for PTO Monthly employee events Greet and assist all spa guests with a warm, professional demeanor Answer phone calls, book appointments, and recommend appropriate services and retail products Stay well-versed in all spa offerings, including massage, facials, body treatments and recover lounge services Coordinate and deliver oxygen rentals to guest rooms Accurately process transactions and payments, and reconcile the cash drawer at the end of each shift Oversee the daily opening and closing procedures of the spa Maintain the presentation and cleanliness of locker rooms, relaxation spaces, and shared guest areas throughout the day Help maintain a tidy retail area, including restocking and cleaning the shelves Support spa staff by managing the appointment schedule and flow of services High School Diploma or equivalent Detail-oriented with strong organizational and multi-tasking skills Computer proficiency, including Microsoft Office Suite Friendly, knowledgeable, and professional communication skills Ability to work a flexible schedule, including days, evenings, weekends, and holidays A genuine desire to help others and contribute to a serene, guest-focused environment All full time seasonal employment at Big Sky Resort includes: FREE All Access Bike Haul Pass and discounted Golf Pass Discounted Golf and Mountain Biking for friends and family 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets Eligibility for affordable Team Member Housing Lodging discounts for friends and family FREE Basecamp activities including zip line course Wellness Day and Eligibility for PTO Monthly employee events