Scheduler (Mid-Shift, Hybrid - Saginaw, MI)

About the Role Location: Saginaw, Michigan (Hybrid) Are you a strong communicator, comfortable over the phone and using email? Would you like to work a mid-shift? As a remote Scheduler at Morley, you'll work 11 a.m. - 8 p.m. Eastern time, Monday-Friday from the comfort of your home. Use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team. What You'll Do Understand project operations and workflow processes to effectively manage scheduling tasks Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents Document all interactions clearly within the RVM system to maintain accurate records Escalate cases requiring additional oversight or assistance to management Maintain regular and dependable attendance to support team success Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Hybrid Schedule This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. See *The Hybrid Experience* section below for on-site perks and videos on what both experiences are like! Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience) Computer proficiency, including MS Office A positive self-starter attitude with a strong work ethic Ability to meet deadlines with organizational skills Excellent interpersonal skills and honed attention to detail Strong conversational (phone) and email communication skills Eligibility Requirements High school diploma or equivalent Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) Able to work on site at our office in Saginaw, Michigan, as needed Able to work the following hours: 11 a.m. - 8 p.m. Eastern time Monday through Friday (no weekends!) Must be able to stick to the schedule reliably Remote Work Requirements Secluded and distraction-free work environment Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported The Hybrid Experience Work from home (WFH) flexibility, in-person interaction. On campus – See what it’s like working on site at Morley, where you can connect in person: (direct link to video: https://mrly.info/wi7 ) Friendly, casual environment Corporate office in Saginaw Township, close to shopping and restaurants A ccess to on-site cafeteria and free workout facility Perks like tickets to local events At home – Check out an associate's typical WFH day and how their home office setup helps them stay focused: (direct link to video: https://mrly.info/h4b ) Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits Medical and prescription coverage Dental and vision insurance Paid time off Associate wellness program with rewards for annual checkups Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account (FSA) Life insurance Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier 24/7 online access to doctors through Teladoc 24/7 nurse help desk Patient advocacy with free 24/7 support for benefit questions and claims Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com . Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy #LI-Hybrid Required Skills Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience) Computer proficiency, including MS Office A positive self-starter attitude with a strong work ethic Ability to meet deadlines with organizational skills Excellent interpersonal skills and honed attention to detail Strong conversational (phone) and email communication skills Eligibility Requirements High school diploma or equivalent Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) Able to work on site at our office in Saginaw, Michigan, as needed Able to work the following hours: 11 a.m. - 8 p.m. Eastern time Monday through Friday (no weekends!) Must be able to stick to the schedule reliably Remote Work Requirements Secluded and distraction-free work environment Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported The Hybrid Experience Work from home (WFH) flexibility, in-person interaction. On campus - See what it's like working on site at Morley, where you can connect in person: (direct link to video: https://mrly.info/wi7 ) Friendly, casual environment Corporate office in Saginaw Township, close to shopping and restaurants A ccess to on-site cafeteria and free workout facility Perks like tickets to local events At home - Check out an associate's typical WFH day and how their home office setup helps them stay focused: (direct link to video: https://mrly.info/h4b ) At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits Medical and prescription coverage Dental and vision insurance Paid time off Associate wellness program with rewards for annual checkups Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account (FSA) Life insurance Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier 24/7 online access to doctors through Teladoc 24/7 nurse help desk Patient advocacy with free 24/7 support for benefit questions and claims Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com . Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy #LI-Hybrid